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Dropbox app crashing on Android 11

Dropbox app crashing on Android 11

afk
Explorer | Level 3

Hi,
I just changed my old phone for a pixel 4a, with android 11, and I can install the dropbox app from the play store just fine.
The problem is that I can not open it. As soon as it shows the dropbox logo it stops working.
I know this is still a really new version of Android, I just wanted to know if that is a known behavior and if you are already taking in consideration as one of the bugs to fix on future releases.
Thanks

1 Accepted Solution

Accepted Solutions

Re: Dropbox app crashing on Android 11

Jay
Dropboxer
Hi @afk, thanks for messaging today!

We're not experiencing any similar issues to this currently..

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting your device, and reinstalling it?

Keep me updated with any progress!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

3 Replies 3

Re: Dropbox app crashing on Android 11

Jay
Dropboxer
Hi @afk, thanks for messaging today!

We're not experiencing any similar issues to this currently..

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting your device, and reinstalling it?

Keep me updated with any progress!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: Dropbox app crashing on Android 11

afk
Explorer | Level 3

It was not the devices. I do not know what happened but uninstaling and reinstalling did the trick.

 

Thanks!

Re: Dropbox app crashing on Android 11

Jay
Dropboxer
No worries, thanks for the update, @afk!

Enjoy your week ahead!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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