I recently bought a new computer (HP EliteBook x360 1030 G2) and installed the Dropbox app. It worked like a charm for a few days, but then it stopped syncing and I couldn't open the app at all. I've tried to reinstall 20 times, each time it looks like it has been installed (it can be found on my computer) but there's no icons anywhere, dropbox doesn't show up in Explorer and when I try to search for the app and open it nothing happens. Do you know what could be wrong? Thanks!
Hey there @cpofl - how are you today?
Sorry to hear about this issue, could you please try an advanced re-install and let me know how it goes?
Thanks for letting me know and sorry to hear this persists @cpofl!
Could you let me know if there's any antivirus or security program running on the affected computer? If there are, temporarily disable them and run the offline installer of our latest stable build please.
Let me know how this goes!
Thanks for the quick update on the matter and sorry to hear this persists @cpofl - I've located your ticket on our system and I'm sending you an email now to look into this together.
Check your inbox for my email and get back to me there to resolve this asap. Thank you in advance.
As this indicates that the problem lies within your OS's profile I won't be able to help further. Have you tried contacting Microsoft?
Keep me posted on your findings!
No I didn't contact Microsoft as I figured it would take longer than simply reinstalling Windows on my computer (as it's pretty new). And that worked well, I could use my current Microsoft account and was able to download Dropbox without any problems. Hope it continues that way... If not I'll be back on this forum.
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