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Re: Andrioid app battery drain

Re: Andrioid app battery drain

megawhite
Helpful | Level 6

The toolbar has changed!  Yesterday the "Photos" button didn't exist I would only allow a link to an image.

 

 

 

2017-06-07 17.22.18.png

 

 

The following two images were taken at the same time:

 

2017-05-26 09.06.04.png

 

2017-05-26 09.05.59.png

 

Re: Andrioid app battery drain

Jane
Dropboxer
 
 
Thanks for the follow-up and the screenshots provided, much appreciated! 
 
It is my impression that you are using the Camera Uploads feature, which may use up your battery during its very first sync with your account online. Based on your description, you haven't initiated any uploads on your end, though probably background uploading drains your battery in the background. Especially when the case is that you are syncing videos or high-resolution pictures, your phone is continuously active. 
 
If camera Uploads is disabled and there was no Dropbox-related activity on the 7th and 8th of June , please feel free to raise a ticket with our team and let me know here once you have done so, so that I look it up internally. 
 
Kind regards, 
JaneA

 

 

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

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Re: Andrioid app battery drain

dbeato
Super User

I would agree with the Auto Sync, Google Drives does the same thing on Android devices.

Android App drains battery in version 50.2.2

Wilfried K.
Explorer | Level 4
Since the last update to 50.2.2 the android app drains my battery empty. Only deactivating will help. Before the battery usage was ok, but now it is not. Yesterday deactivating the automatic upload of fotos but it didn't help. My phone is an Samsung Galaxy S5 mini with android 6.0.1.
See the screenshot. So for me at the moment the app is not usable. I have to deactivate it.
https://www.dropbox.com/sc/08rstien1hkixsc/AADbCv3p5dbZoOG-gV15jpU2a

Re: Andrioid app battery drain

megawhite
Helpful | Level 6

Hi, I do have camera uploads enabled however the drain will happen even if I have not taken any new photos or video, or changed any files in my Dropbox account.

 

Whatever the cause is, the problem was not present about 2 months ago.  Nothing has changed about my usage, I have been using it for years to sync my camera uploads.  Someone has broken something.

 

I have already raised ticket #5962676.

 

Thanks,

 

Andrew

Re: Andrioid app battery drain

Jane
Dropboxer
 
Hey  megawhite
 
Thanks for following-up, much appreciated! 
 
I have located your open ticket and have notified my colleague on your comments, they’ll getting back in touch with more details on the case soon!
 
Hope this gets resolved soon. Wishing you a great week ahead! 
 
Warm regards, 
JaneA

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

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Questions asked in the community will likely receive an answer within 4 hours!)

Re: Android App drains battery in version 50.2.2

Jane
Dropboxer
 
Thanks for posting your comments on the Dropbox Community! 
 
Based on the screenshot, I can see that Dropbox has consumed 14% of your battery. Was that before or after you disabled the Camera Upload feature? Had you uploaded media before disabling Camera Uploads? 
 
Does the issue with battery usage persist when initiating automatic uploads as well? 
 
I’d be glad to go through some troubleshooting steps with you when you give me some more details on the case. 
 
Looking forward to hearing back froom you! 
 
Warm regards, 
JaneA

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
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Re: Android App drains battery in version 50.2.2

megawhite
Helpful | Level 6

Hi, camera uploads were enabled and it consumed 14% that day with no new uploads that day since charging the battery.

 

As of yet I have not tried changing anything camera uploads have always been enabled.  I have just charged the phone to 100%.  I will monitor for Dropbox sucking the battery and I will try disabling the camera upload feature and see if that changes anything.

Re: Android App drains battery in version 50.2.2

Willie
New member | Level 2
It's independent from the settings. This screenshot was taken after 6 hours with disabled camera upload. And no workload on my dropbox. If i enable the camera upload it's a littel more worth 17% or 18% i mean.

Re: Android App drains battery in version 50.2.2

laiskudeze
New member | Level 2

The same problem with battery drain in Dropbox 52.2.2

Android 6.0.1

Sony Z3 compact

 

Please fix it !!! So the app becomes unusable !!!  I have a premium acount but can't use it !

Need more support?