Dropbox app for Android causing high battery usage

[AntonioC]

Hi there, I’m Antonio, a member of the Dropbox Mobile team. We’ve discovered an incompatibility issue between Dropbox’s app and Android OS that led to higher-than-normal battery usage on Android phones.

We’ve fixed the issue, and the app should return to normal functionality after restarting it. 

To restart the app:

• On your device, open the Settings app and select Application Manager
• Switch to the Running tab to view your active apps
• Tap the Dropbox app and select Stop
• Re-launch the Dropbox app from your home screen

If you’ve restarted the app and are still seeing higher-than-normal battery usage, please reply to this thread, and we’ll take a look.

[Oula]

I'm also seeing an extensive battery drain with Dropbox 68.2.2 version (the previous version was the same) for Abdroid. My phone is Huawei Mate 9.

I've tried to restart and reinstall several times, but no difference. Even though there are no uploads ongoing, the Dropbox app consumes 15% of the battery. Mainly because it seems to keep the system awake even though there's nothing happening.

[TinyTim]

Unfortunately I also see an extensive battery drain with Dropbox 68.2.2 version for Android. The Phone I'm using is a SamSung Galaxy S6 running Android 7 (Patchlevel August)

Did do the whole thing with rebooting, r-installing, etc to no avail, it's still consuming approx 14%.

[Darthy]

Same issue here, 5 hours of keep awake on 68.2.2 and didn't even use it today.

[Axelderhund]

I'm still noticing this problem on both mine and my wife's galaxy s6 Android v7 nougat phones. Battery usage is at 8 precent, and that is after stopping the app, clearing cache and data, uninstalling, rebooting and reinstalling. I have even set the app to only upload files while charging, however it still shows 8 precent battery usage throughout the day with the app only running in the background. We are using version 68.2.2. if this continues, I'll be forced to cancel my subscription, since it is burning through 1\10 of my battery every day. Included is my log from gsam detailing the apps usage.

GSam Labs - Battery Monitor - Export Data Dropbox Oct 26, 2017 9:43:26 PM Usage Details CPU Usage:32m 19s CPU Usage (Background Only):31m 22s Keep Awake:1m 32s Number of Wake Locks:1 Number of times waking device:74 Bytes Sent:21.72 MB Bytes Received:11.63 MB App UID:10288 Wakelock Detail 1.5m(1)*job*/com.dropbox.android/.camerauploads.CameraUploadsScanAndUploadJobService Included Packages Dropbox Included Processes com.dropbox.android:crashes com.dropbox.android *wakelock*

The native battery monitor estimates that 253 mah of battery has been used, with 4 hours and 20 minutes of stay awake time.

[Ed]

I'll check if they have updates on this - thanks for keeping reporting!

[JoakimT]

Same problem here

6.8.2.2
Galaxy S8

[rob0t]

Same problem here, Xperia XZ

[JoakimT]

Tried installing Dropbox beta 70.2.4 but made no difference.

Will have to uninstall the app until this gets fixed 

[Ed]

Thanks for sending this - I'll check for updates from our engineers

[VincentV]

Same issue here. 1002 mAh usage by Dropbox without using it. Kept my system awake for over 3h. Photo uploads are disabled. Version 68.2.2