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Betreff: Dropbox app for Android causing high battery usage

Dropbox app for Android causing high battery usage

AntonioC
Dropbox Staff
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Hi there, I’m Antonio, a member of the Dropbox Mobile team. We’ve discovered an incompatibility issue between Dropbox’s app and Android OS that led to higher-than-normal battery usage on Android phones.
 
We’ve fixed the issue, and the app should return to normal functionality after restarting it. 
 
To restart the app:
  • On your device, open the Settings app and select Application Manager
  • Switch to the Running tab to view your active apps
  • Tap the Dropbox app and select Stop
  • Re-launch the Dropbox app from your home screen
 
If you’ve restarted the app and are still seeing higher-than-normal battery usage, please reply to this thread, and we’ll take a look.
101 Replies 101

fabiovilan
Collaborator | Level 8
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@weilhuiz wrote:

Hi faviovilan,

Thanks for the follow-up, I will investigate the remaining issue and get back to you.

 

UPDATE: An additional fix has been submitted, it will be in the next beta version. Will follow up with the version number when it's available.


Thanks. I´m looking forward for this next beta... Will try it and post a new msg as soon as it´s released.

Lkwdvm2010
Helpful | Level 5
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The last beta I got 76.1.6 seems to have fixed the problem.  I am back to having virtually no batter drain.  🙂

fabiovilan
Collaborator | Level 8
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@Lkwdvm2010 wrote:

The last beta I got 76.1.6 seems to have fixed the problem.  I am back to having virtually no batter drain.  🙂


No.... 76.1.6 fixed some aspects of the problem but it didn´t fix entirely (read my previous posts for technical details).

 

I´m waiting for the next beta....

weilhuiz
Dropbox Staff
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Hi fabiovilan,

The v77.1.4 was just released, please let me know if things improve. Thanks.

fabiovilan
Collaborator | Level 8
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@weilhuiz wrote:
Hi fabiovilan,

The v77.1.4 was just released, please let me know if things improve. Thanks.

Hi weilhuiz,

 

Just tried 77.1.4 beta and it seems to be fixed now !! Now I can use upload "only when charging" again without wakelock. Thank you !!

 

Will keep trying for the next days, if something comes up I´ll give you a update. Hope this patch is released in mainstream version soon.

Alan R.4
Helpful | Level 6
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Glad beta seems to be sorting it - any word when this will go onto the main release channel?  I'm experiencingn 15-20% battery loss per day solely due to Dropbox camera upload wakelocks at present!

weilhuiz
Dropbox Staff
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Hi Alan, the main release of v76 will be rolled out 100% on this Wed. v78 will follow 2 weeks after that.

Alan R.4
Helpful | Level 6
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@weilhuiz wrote:
Hi Alan, the main release of v76 will be rolled out 100% on this Wed. v78 will follow 2 weeks after that.

Thanks for the update - from what fabiovilan said previously it sounds like v76 didn't solve the problem but v77 did, so look forward to v78 being released in a couple of weeks!  For just now I've had to switch of camera upload which certainly does the trick - 0% usage all day!!

granchir
Explorer | Level 3
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Hi everyone,

I'm still using 64.2.2 version, not affected by battery drain. I seen in Play Store the 80.2.2 version, available from yesterday. Before to upgrade to this latest version I would like to know if battery drain is resolved. Someone can confirm that this issues is solved?

Alan R.4
Helpful | Level 6
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I'm on 80.2.2 and wakelock issue appears to be resolved - under <1% of total app battery usage has been from Dropbox over the course of today.

Need more support?