Dropbox app for Android causing high battery usage

[AntonioC]

Hi there, I’m Antonio, a member of the Dropbox Mobile team. We’ve discovered an incompatibility issue between Dropbox’s app and Android OS that led to higher-than-normal battery usage on Android phones.

We’ve fixed the issue, and the app should return to normal functionality after restarting it. 

To restart the app:

• On your device, open the Settings app and select Application Manager
• Switch to the Running tab to view your active apps
• Tap the Dropbox app and select Stop
• Re-launch the Dropbox app from your home screen

If you’ve restarted the app and are still seeing higher-than-normal battery usage, please reply to this thread, and we’ll take a look.

[megawhite]

I too can confirm the battery sucking continues even with camera uploads off and zero dropbox file activity.  Yesterday my phone reports 15% as per the attached screenshots.

Can the developers repro the issue?  Feel free to put me in direct contact, as a developer myself I am willing to help any way I can as I just want to see this issue fixed.

People are noticing their phone battery being sucked and after a dig find it's due to Dropbox.  This problem needs to be given some serious focus, it must be affecting millions of users.

[Jane]

Hey @laiskudeze, 

I'd be glad to follow-up, welcome to the Dropbox Community! 

Would you mind sharing some details regarding the case? Any screenshots of battery usage on specific dates would be greatly appreciated! 

@megawhite I can see that your open support request have been sent for review to our team specialists. Res assured that you're in safe hands from thi point on, they will get back to you with more information on the issue. 

If you have any feedback or additional details that you feel may contribute, please make sure to include them in your message there and tehy'll definitely be addressed. 

Thanks, 

JaneA

[laiskudeze]

Hello,

It seems that the problem gone ! Drobbox gone from the battery usage list at all 🙂 

[megawhite]

I had an update on my ticket, they said a problem was identified and a change was made to the servers on Friday which should stop the app sucking battery power.

[Wilfried K.]

I can confirm this. Yesterday the app was not in the top 10 of my batterie apps. Thanks for the quick solution.

[DjKarras]

Hi,

I'm seeing this problem as of late (I would say a week, maybe a bit less). Dropbox is using a huge amount of battery and it's causing a large "Keep awake" time (I attach some screenshots at the end). I tried installing the beta version and it's the same situation.

I think it's related to wifi somehow, as the problem seems to be less acute when not on wifi, but I cannot assure that (I cannot correlate the plot of battery drain with the wifi on/off).

Any ideas of what could be happening?

Kind regards,

Albert

 

[ischustak]

I am running Dropbox 66.2.2 on my HTC 10 phone running Android 7.0. Dropbox is killing my battery and preventing my phone from sleeping while the screen is off. I've tried clearing cache, clearing data, uninstalling and reinstalling the app, but the problem persists. Can you help?

[Ed]

Thanks for sharing this - I've passed it to our Android team

[DjKarras]

Thanks a lot!

I have an extra piece of information, don't know how to relay it to the team... It looks like usage goes on with time of the day, somehow. Don't know if this helps, but Samsung starts complaining about drain usually later in the afternoon.

[javitrito]

Dropbox is a excelent app.