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Dropbox app freezing Windows Explorer

Explorer | Level 4

Hi!

I'm having troubles with the Dropbox desktop app. It is syncing correctly, and I can access it just fine through my Windows Explorer, but after selecting a file it crashes my Explorer.

I have tried several fixes, including making an exception for Dropbox in my Virusscanner and checking Firewall Issues. Also tried re-installing it (several times). 

Can you suggest an alternative fix?

Kind regards,

Oscar

86 Replies 86
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Re: Dropbox app freezing Windows Explorer

Dropboxer
Dropboxer

Hey there Oscar - sorry to hear about this.

Does this happen with files only in your Dropbox Folder? Does it affect all files? 

Could you try an advanced re-install and let me know if this helped?

Thanks!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Dropbox app freezing Windows Explorer

Explorer | Level 4

Hi Walter, thanks for your reply.

I have tried the advanced re-install, to no avail.

The freeze occurs only when accessing Dropbox in Windows Explorer. 

Any other ideas? 

Kind regards,

Oscar

Highlighted

Re: Dropbox app freezing Windows Explorer

Dropboxer
Dropboxer

Thanks for the speedy response @OscarV - sorry to hear this persists after an advanced re-install too.

May I reach out to you via email to work on this together? If you'd like to, you can also log a ticket from your end and let me know the ticket ID so I can get my hands on it. 

In either case, please keep me posted. 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Dropbox app freezing Windows Explorer

Explorer | Level 4

E-mail works for me!

My e-mail address is [personal information removed for security reasons].

 

Thanks!

Highlighted

Re: Dropbox app freezing Windows Explorer

Dropboxer
Dropboxer

Thanks for the quick reply Oscar - much appreciated.

I have already reached out to you via email so we can work on this with all of my tools available.

Check your inbox for my email and we'll take it from there. Thanks!

PS: I removed your personal information from your last reply for your own safety. 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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Re: Dropbox app freezing Windows Explorer

New member | Level 2
New member | Level 2

I have the same problem. Can you post the solution publicly, so others can benefit too?

 

Highlighted

Re: Dropbox app freezing Windows Explorer

Dropboxer
Dropboxer

Hey there @Pol - sorry to hear about this.

@OscarV found out that the problem was resolved by opening a Word document on that particular device at some point for some strange reason. 

Could you please let me know which version of our desktop app are you using (we're currently on 61.4.95and if you have rebooted your computer at all lately?

Thanks!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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Re: Dropbox app freezing Windows Explorer

Explorer | Level 4

Hi Pol,

As Walter explained, my solve was, strangely, opening a Word document to Desktop from Dropbox in my webbrowser.

I hope this works for you! Otherwise Walter can assist you quite well in finding an alternate solution.

Highlighted

Dropbox desktop app freezing windows explorer

Explorer | Level 4

I am using dropbox desktop app for many years without encountering any problems. Today, i tried to open the dropbox folder on my pc with windows explorer and it froze for about a minute before opening, same goes for every sub folder, i tried to reinstall the application, cleaning cache and temp files, nothing worked. I also noticed when i uninstall the application and try to browse the remaining dropbox folder, it works like a charm without any problem, but when i install dropbox, it starts freezing again. Any ideas?

My operastion system is windows 10 64bit.

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