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Dropbox app freezing Windows Explorer

Dropbox app freezing Windows Explorer

OscarV
Explorer | Level 4

Hi!

I'm having troubles with the Dropbox desktop app. It is syncing correctly, and I can access it just fine through my Windows Explorer, but after selecting a file it crashes my Explorer.

I have tried several fixes, including making an exception for Dropbox in my Virusscanner and checking Firewall Issues. Also tried re-installing it (several times). 

Can you suggest an alternative fix?

Kind regards,

Oscar

114 Replies 114

Vorter
New member | Level 2

I am also still having this issue. I tried literally every single troubleshooting step here and nothing. The problem is only fixed when Dropbox is uninstalled.

 

EDIT: So I noticed that my iCloud Drive folder was the only other folder that would freeze up when selected. When I started up the iCloud application, the problem suddenly went away for both iCloud and Dropbox folders. Strange...

mmarcinkevicz
Explorer | Level 4
Check the windows event log. My issue got fixed by sending the appcrash events

For this case, it sounds like both apps are monitor a common folder

grezzny
New member | Level 2

Hi, Jay!

 

Has there been any luck on resolving this issue? The dropbox is practically non-responsive in the Windows Explorer, but works from within the app or inside of other program's dialog boxes. I've tried nearly every fix on this thread; is this still ongoing in 98.4.198?

renatopcamara
New member | Level 2

Hi everyone,

Suddenly my windows file explore gets freeze when trying to opens dropbox folders on my desktop. The dropbox app it works fine.

I have done the advanced re-installation but it did not fix the problem.

windows version: build2020.07.09.serp_20b91c5a_31225_1_12725714

dropbox version: v101.4.434

Can someone give me some instruction on how to fix this problem?

biseyre
New member | Level 2

Try Clearing your temporary files

rum this string in cmd, temp and then %temp% delete all the files in these folders.

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    biseyre New member | Level 2
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    renatopcamara New member | Level 2
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    grezzny New member | Level 2
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    mmarcinkevicz Explorer | Level 4
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