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Dropbox app not starting on windows 10 - install and uninstall crashing

Dropbox app not starting on windows 10 - install and uninstall crashing

CCA1
New member | Level 2

Hello,

 

a few days ago I noticed that dropbox had stopped synchronizing files. I tried to start the desktop app but it didn't work. So I tried to uninstall the app but the process wouldn't finish (see screenshot). I tried to reinstall using the the various describes methods (offline installer, run as administrator etc.), none of it works (see screenshot 2). Since I also already tried to stop all processes and services, manually delete all files and dropbox app folders prior to reinstallation, I am running out of options. I must have followed a dozen different procedures described in various forums, none of it worked.  Please help.

 

Thanks a lot.

 

creen1.PNGcreen2.PNG

1 Accepted Solution

Accepted Solutions

Re: Dropbox app not starting on windows 10 - install and uninstall crashing

Walter
Dropboxer
Hi @CCA1; thanks for joining the Community and happy Monday!

Can you please try temporarily disabling any antivirus you may have running and perform an advanced re-install?

Let me know how it goes!

Walter
Community Moderator @ Dropbox
dropbox.com/support


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3 Replies 3

Re: Dropbox app not starting on windows 10 - install and uninstall crashing

Walter
Dropboxer
Hi @CCA1; thanks for joining the Community and happy Monday!

Can you please try temporarily disabling any antivirus you may have running and perform an advanced re-install?

Let me know how it goes!

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Dropbox app not starting on windows 10 - install and uninstall crashing

CCA1
New member | Level 2

Hi Walter,

 

thanks for your advice, this was it. The McAfee-Scanner was stuck checking "python-packages.zip" When I deactivated the scanner the installer completed successfully.

 

Thank you so much,

Christian.

 

 

Re: Dropbox app not starting on windows 10 - install and uninstall crashing

Walter
Dropboxer
Glad to hear this helped, Christian. 

See you around the Community and take care!

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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    Walter Dropboxer
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    CCA1 New member | Level 2
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