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Dropbox app preview not showing

Dropbox app preview not showing

Rachel L.
Helpful | Level 5

Hello. Not sure quite how to describe this. I think Dropbox updated its desktop app today. Previously, when I clicked the icon in the taskbar to bring up the app popup, it'd delay a few seconds, then show me the most recently updated files. Now it just...keeps showing the Dropbox logo loading over and over, like a "buffering" icon.

dropboxerror.JPG

Been waiting quite a while for it to start showing my files but it hasn't yet. 😕 It isn't an earthshattering issue, I think everything else is working so far, but is this something that will resolve soon? (Maybe even right after I post this...)

Thanks.

1 Accepted Solution

Accepted Solutions

Re: Dropbox app preview not showing

Daphne
Dropboxer
Hey there, @Rachel L..
 
That does seem a little strange what you are seeing there. Would you be able to do a quick uninstall of the app and then download the current version to install?
 
Let me know if this helps - Cheers!

Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

1 Reply 1

Re: Dropbox app preview not showing

Daphne
Dropboxer
Hey there, @Rachel L..
 
That does seem a little strange what you are seeing there. Would you be able to do a quick uninstall of the app and then download the current version to install?
 
Let me know if this helps - Cheers!

Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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