Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Hey @EricMeisel, sorry to hear about any inconvenience this may have caused you; let me submit your report to a team specialist, who’ll look into the issue you’re facing in more depth. In order to further assist you on the matter, I’ve made sure to reach out to you on my end via email, in order to investigate this discrepancy a bit more closely.
Whenever you find some spare time, please check your inbox for my email & I’ll make sure to promptly follow-up with you asap. I hope that this is- even slightly- helpful to you & I’ll be awaiting your next reply on our email correspondence. Thanks in advance!
Jane
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so please give it a Like below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
Still stuck? Ask me a question! (Questions asked in the community will likely receive an answer within 4 hours!)
Quick update on this: it appears that this primarily affects users with many (at least 25 or so) starred files. We have identified the cause and fixed the issue.
The fix will be in Dropbox for iOS v120, going out early next week (around Nov 6).
Thank you very much to those of you who wrote in and contributed by giving detailed descriptions of the issue, and extra thanks to those who sent in videos and crash logs.
Hey there @AwpDk and everyone affected by this (users on iOS 12+ with more than 25 starred files) - thanks for your reports and patience on this matter.
I am just writing to let you know that this update is now live and you should be able to download it from your iPhone's (or iPad's) app store. If you don't see it right away, please try again in a few hours.
Thanks again for you diligence and have a wonderful week ahead!
Walter
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!