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Dropbox causing Mac desktop to freeze or slow down

Explorer | Level 4

Does anyone else get major slow down or freezing with rainbow wheels when dropbox is installed on Mac desktop using Mohave 10.14.3?

1 Accepted Solution

Accepted Solutions
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Re: dropbox causing MAC desktop to freeze or slow down-I Mohave 10.14.3

Dropboxer
Dropboxer
Sorry to hear that, @LisaM1 , I’ve removed the previous post as the solution.
 
 
You can find more info about the support options and expected response times for your plan here. If you’re not sure which plan you’re currently under, you can find out by going to your Plan tab
 
In any case, I understand how important this if for you, so I was able to locate your open request from my end and can see that a colleague has already replied to you via email. Please check your inbox for their latest message and don’t hesitate to get back to them with any further questions you may have regarding this. 
 
In the meantime, if there is anything else I can help with, please let me know. Thanks in advance!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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View solution in original post

14 Replies 14
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Re: dropbox causing MAC desktop to freeze or slow down-I Mohave 10.14.3

Super User II
Super User II

Nothing here....

Which version of Dropbox you on? 

Is it a standard install with no symlinks/junctions etc. and on your main internal hard drive?


 


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Heart Did this post help you? If so please mark it for some Kudos below. 


 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


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Re: dropbox causing MAC desktop to freeze or slow down-I Mohave 10.14.3

Dropboxer
Dropboxer
Sorry to hear that, @LisaM1
 
Additional to what @Mark suggests, if you’re experiencing a slow-down on your computer and you’re seeing high CPU/RAM usage, check out this article for some suggestions on how to tackle it. 
 
If you’re still experiencing some trouble, don’t hesitate to get back to us. Let us know of any updates! 

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: dropbox causing MAC desktop to freeze or slow down-I Mohave 10.14.3

Explorer | Level 4

Yes it is a standard install as far as I know...

Highlighted

Re: dropbox causing MAC desktop to freeze or slow down-I Mohave 10.14.3

Dropboxer
Dropboxer
Thanks for getting back to us, @LisaM1
 
If you’ve checked for what @Mark mentions and had a look through the article that I linked above, we’d have to move this discussion to email due to account-specific info that’s needed to further investigate. 
 
For this reason, I was able to locate your ongoing discussion that’s with a member of my team and I can see that they replied to you. I’ve passed your comments along to them, so for any further inquiries regarding this, please don’t hesitate to get back to them via email. Rest assured, they’ll do their best to assist you. 

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: dropbox causing MAC desktop to freeze or slow down-I Mohave 10.14.3

Explorer | Level 4

Lusil

Actually this has NOT been solved. I have replied to Harley and the Drop Box team a couple of times and have not heard back. I am very confused by the instructions they gave me and am not comfortabel doing without someone to walk me through it. I am hopong Dropbox can call me ( like other tech services do, Apple, sony, Samsung) to walk me through the issue

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Re: dropbox causing MAC desktop to freeze or slow down-I Mohave 10.14.3

Dropboxer
Dropboxer
Sorry to hear that, @LisaM1 , I’ve removed the previous post as the solution.
 
 
You can find more info about the support options and expected response times for your plan here. If you’re not sure which plan you’re currently under, you can find out by going to your Plan tab
 
In any case, I understand how important this if for you, so I was able to locate your open request from my end and can see that a colleague has already replied to you via email. Please check your inbox for their latest message and don’t hesitate to get back to them with any further questions you may have regarding this. 
 
In the meantime, if there is anything else I can help with, please let me know. Thanks in advance!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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Re: dropbox causing MAC desktop to freeze or slow down-I Mohave 10.14.3

New member | Level 2
New member | Level 2

i tried to sign onto my drop box account on Safari on my iMac and it is locked up and locked in.  everytime i open Safari, it has defaulted to the DropBox website and becomes totally unresponsive.  I have to force quit the app.  

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Re: dropbox causing MAC desktop to freeze or slow down-I Mohave 10.14.3

Dropboxer
Dropboxer
 
Initially, please note that, in general, you can change the page to which your browser defaults to when you open it from your browser’s settings. More specifically, you can find more info and relevant steps on how to change Safari’s homepage in this link.
 
Having said that, could you please provide me with more info on whether you’re able to access your account if you navigate through another browser or through an incognito/private browser? 
 
Let me know what you find!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: dropbox causing MAC desktop to freeze or slow down-I Mohave 10.14.3

New member | Level 2
New member | Level 2

I have an imac 2015, running Mojove, without a problem.  Installed Dropbox and entire system would freeze within minutes of boot.  I started imac in safe mode.. no problem.  Removed Dropbox from login applications and have not turned it on.. and my mac no longer freezes.  

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