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Dropbox client doesn't start

Dropbox client doesn't start

FruBlu
New member | Level 2

Hi all,

i tiried to google but couldn't find my problem.

 

Suddenly my dropbox doesn't start anymore.

The errorlog indicates something with WSL not supported.
But I don't use WSL and dropbox.
Permission are fine and redone according to droppbox help,
I also uninstalled client software and installed with new download from dropbox homepage.

 

Here is my log:

bn.BUILD_KEY: Dropbox
bn.VERSION: 97.4.467
bn.constants.WINDOWS_SHELL_EXT_VERSION: 37
bn.is_frozen: True
machine_id: c089d94a-a166-4fbf-9ac2-426fdb788b4f
pid: 23104
cwd: 'C:\\Program Files (x86)\\Dropbox\\Client'
     real_path='C:\\Program Files (x86)\\Dropbox\\Client'
           	mode=0o40777	uid=0	gid=0
     parent	mode=0o40777	uid=0	gid=0
HOME: None
appdata: 'C:\\Users\\xx\\AppData\\Local\\Dropbox\\instance1'
         real_path='C:\\Users\\xx\\AppData\\Local\\Dropbox\\instance1'
               	mode=0o40777	uid=0	gid=0
         parent	mode=0o40777	uid=0	gid=0
dropbox_path: 'C:\\Users\\xx\\Dropbox'
              real_path='C:\\Users\\xx\\Dropbox'
                    	mode=0o40555	uid=0	gid=0
              parent	mode=0o40777	uid=0	gid=0
sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
                real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
                      	mode=0o100777	uid=0	gid=0
                parent	mode=0o40777	uid=0	gid=0
trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\97.4.467\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
                real_path='C:\\Program Files (x86)\\Dropbox\\Client\\97.4.467\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
                      	not found
                parent	not found
TMP: C:\Users\xx\AppData\Local\Temp
TEMP: C:\Users\xx\AppData\Local\Temp
tempdir: 'C:\\Users\\xx\\AppData\\Local\\Temp'
         real_path='C:\\Users\\xx\\AppData\\Local\\Temp'
               	mode=0o40777	uid=0	gid=0
         parent	mode=0o40777	uid=0	gid=0
Traceback (most recent call last):
  File "dropbox\client\main.pyc", line 799, in wrapper
  File "dropbox\client\main.pyc", line 6575, in finish_dropbox_boot
  File "dropbox\client\main.pyc", line 6024, in _init_components_for_account
  File "dropbox\client\main.pyc", line 5975, in create_sync_engine
  File "dropbox\sync_engine_boundary\factory.pyc", line 305, in make_sync_engine
  File "dropbox\sync_engine\nucleus\classic_client\sync_engine.pyc", line 364, in __init__
  File "dropbox\sync_engine\nucleus\classic_client\thin_adapter\in_proc.pyc", line 251, in __init__
  File "dropbox\sync_engine\nucleus\classic_client\thin_adapter\in_proc.pyc", line 601, in _init_new_engine_locked
  File "dropbox\sync_engine\nucleus\thin_client\client.pyc", line 134, in __init__
  File "extensions\nucleus\nucleus_python.pyx", line 84, in nucleus_python.NucleusSyncEngine.__cinit__
nucleus_python.SyncEngineError: Initializing engine |>> Initializing platform |>> Testing filesystem support |>> Filesystem "wsl" not supported! See dropbox.com/help/3 

Hope someone can help,

Regards,

FruBlu

4 Replies 4

Re: Dropbox client doesn't start

Jay
Dropboxer

Hi @FruBlu, thanks for posting today!

 

If you’re not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link.

Let me know how it goes!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox client doesn't start

FruBlu
New member | Level 2

Hi, I tried the link an reinstall,

tried new Version, still same error.
Could you help me?

Re: Dropbox client doesn't start

FruBlu
New member | Level 2

Sill the error:

bn.BUILD_KEY: Dropbox
bn.VERSION: 100.4.409
bn.constants.WINDOWS_SHELL_EXT_VERSION: 40
bn.is_frozen: True
machine_id: c089d94a-a166-4fbf-9ac2-426fdb788b4f
pid: 6436
cwd: 'C:\\Program Files (x86)\\Dropbox\\Update\\1.3.295.1'
     real_path='C:\\Program Files (x86)\\Dropbox\\Update\\1.3.295.1'
           	mode=0o40777	uid=0	gid=0
     parent	mode=0o40777	uid=0	gid=0
HOME: None
appdata: 'C:\\Users\\xx\\AppData\\Local\\Dropbox\\instance1'
         real_path='C:\\Users\\xx\\AppData\\Local\\Dropbox\\instance1'
               	mode=0o40777	uid=0	gid=0
         parent	mode=0o40777	uid=0	gid=0
dropbox_path: 'C:\\Users\\xx\\Dropbox'
              real_path='C:\\Users\\xx\\Dropbox'
                    	mode=0o40777	uid=0	gid=0
              parent	mode=0o40777	uid=0	gid=0
sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
                real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
                      	mode=0o100777	uid=0	gid=0
                parent	mode=0o40777	uid=0	gid=0
trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\100.4.409\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
                real_path='C:\\Program Files (x86)\\Dropbox\\Client\\100.4.409\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
                      	not found
                parent	not found
TMP: C:\Users\xx\AppData\Local\Temp
TEMP: C:\Users\xx\AppData\Local\Temp
tempdir: 'C:\\Users\\xx\\AppData\\Local\\Temp'
         real_path='C:\\Users\\xx\\AppData\\Local\\Temp'
               	mode=0o40777	uid=0	gid=0
         parent	mode=0o40777	uid=0	gid=0
Traceback (most recent call last):
  File "dropbox\client\main.pyc", line 799, in wrapper
  File "dropbox\client\main.pyc", line 6653, in finish_dropbox_boot
  File "dropbox\client\main.pyc", line 6092, in _init_components_for_account
  File "dropbox\client\main.pyc", line 6043, in create_sync_engine
  File "dropbox\sync_engine_boundary\factory.pyc", line 280, in make_sync_engine
  File "dropbox\sync_engine\nucleus\classic_client\sync_engine.pyc", line 375, in __init__
  File "dropbox\sync_engine\nucleus\classic_client\thin_adapter\in_proc.pyc", line 252, in __init__
  File "dropbox\sync_engine\nucleus\classic_client\thin_adapter\in_proc.pyc", line 606, in _init_new_engine_locked
  File "dropbox\sync_engine\nucleus\thin_client\client.pyc", line 146, in __init__
  File "extensions\nucleus\nucleus_python.pyx", line 84, in nucleus_python.NucleusSyncEngine.__cinit__
nucleus_python.SyncEngineError: Initializing engine |>> Initializing platform |>> Testing filesystem support |>> Filesystem "wsl" not supported! See dropbox.com/help/3 

Re: Dropbox client doesn't start

Lusil
Dropboxer

Hey @FruBlu, sorry for the late reply. 

 

I just wanted to check back with you and see if you're still having trouble with this. 

 

Let us know of any updates, and we'll make sure to get back to you as soon as possible. 

 

Cheers!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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    Lusil Dropboxer
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    FruBlu New member | Level 2
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