cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Want to learn some quick and useful tips to make your day easier? Check out how Calvin uses Replay to get feedback from other teams at Dropbox here.

Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Dropbox.com not accessible via desktop, throwing weird error

Dropbox.com not accessible via desktop, throwing weird error

Blinick
Explorer | Level 3

Hello, I am receiving error: NET::ERR_CERT_AUTHORITY_INVALID
Here's what I can tell you: I am an expat living in Indonesia. I know there are some govt blocks but Dropbox is not one of them and I can still access it on my phone no problem, just not my PC. I can use a VPN and get past govt blocks, but still not able to access dropbox.

What I've tried so far:
- Tried using a VPN (and not)
- Updating my date and time
- Turning off my firewall and antivirus
- updating my OS and browser
- Cleared HSTS in Chrome settings
- Cleared cache and everything else relevant since "all time"
- Tried using a different browser (Edge, Opera and Chrome)
- Tried connecting to my mobile hotspot instead of my home wifi

System: Windows 10 Home, 64-bit OS, HP Omen

I believe that's about it. If you can help me, as I said, I am truly desperate.

I posted this on the windows help forum, and after no success they suggested I post this here. I really have no clue what to do.

Thank you!

12 Replies 12

Blinick
Explorer | Level 3
Jay,

I agree it seems to be something with my laptop. Just haven’t been able to pinpoint it. Unfortunately, the first thing I tried was roughly five “fix-it” articles (all to no avail) before posting anything. Then I posted on Chrome help forum, then the Windows and now here. It seems I am SOL lol. Thank you anyways.

Jay
Dropbox Staff

No worries, @Blinick, if you do discover the reason for this, please let us know as it might assist other users with a similar issue.


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Blinick
Explorer | Level 3
Will do.
Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Blinick Explorer | Level 3
  • User avatar
    Jay Dropbox Staff
What do Dropbox user levels mean?