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Dropbox constantly crashing

Helpful | Level 5

Having a perfectly working Dropbox installation on a German Windows 10, 64-bit, being located on a secondary SSD M2 "E:\Dropbox".

Then I decided to activate BitLocker on that drive.

Some days later, I again deactivated BitLocker on that drive again.

Big mistake, the Dropbox application is now crashing every half of an hour ("Dropbox has ended unecpexted" or something similar).

Unbenannt.PNG

Watching the Task Manager, it rans well above 3.4 GB memory usage before crashing.

My Dropbox is about 0,9 TB in size and about 860.000 files and about 135.000 folders.

I've tried everything I could get my hands on after googling and searching the forums here, including the advanced install/uninstall tips, cleared the Registry, rebooted.

Nothing helped.

My question:

How can I get my Dropbox working again correctly?

7 Replies 7
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Re: Dropbox constantly crashing

Dropboxer
Dropboxer

Hey @Uwe K.2

Thanks for reaching out to us about this!

As a first step, could you please let me know if you're able to temporarily close or disable BitLocker by any chance?

If not, can you add Dropbox to an ignore list so that the desktop app can launch and sync?

Let me know of any updates!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Dropbox constantly crashing

Helpful | Level 5

As I said in my initial post, BitLocker has been completely deactivated since serveral days now.

Unbenannt2.PNG

I have no plans to actiate BitLocker again.

Highlighted

Re: Dropbox constantly crashing

Dropboxer
Dropboxer

Thanks for getting back to me, @Uwe K.2

Could you also ensure that you're on the stable version of the desktop app by hovering over the Dropbox icon on your system tray?

If you're on the beta build (which you can recognize from xx.3.xx, instead of xx.4.xx), it means that you've opted in to Early Releases in your online account settings.

In that case, please uncheck the option from your General tab on the website and reinstall the desktop app

Let me know if this helps!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Dropbox constantly crashing

Helpful | Level 5

I've switched from Beta to Stable channel, uninstalled all, rebooted, installed again (83.4.152).

Some hours later, I get the crash dialog again:


Unbenannt3.PNG

What next can I do?

dropbox still crashing.png

Highlighted

Re: Dropbox constantly crashing

Dropboxer
Dropboxer

Hmm. Could it be that you have a lot of files syncing in your desktop app? 

Please bear in mind that the performance of the desktop app can decline if you have more than 300,000 files synced to your computer.

To tackle this, you can use selective sync to choose only certain folders to sync. 

Let me know what you find!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Dropbox constantly crashing

Helpful | Level 5

Do you even read what I post here?

I do not get a "bad performance", I have a week of unsynced local changes in my Dropbox because this thing is constantly crashing without syncing a single file.

Is there a paid support option?

I prefer to pay money instead ob being constantly keept occupied without any progress.

Highlighted

Re: Dropbox constantly crashing

Dropboxer
Dropboxer

In general, your technical support options depend on the account that you have. You can find your support options by logging in and going to dropbox.com/support

However, I'd be more than happy to look into this a bit more in depth with you. As such, I've followed up with a ticket to the email address connected to your Community profile. 

Feel free to get back to me there via email and we'll take it from there. Thanks in advance!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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