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Dropbox continues to index 25 files for days

Dropbox continues to index 25 files for days

WMFREY
New member | Level 2

Dropbox continues to index 25. Nevers complete indexing.

11 Replies 11

Re: Dropbox continues to index 25 files for days

Walter
Dropboxer

Hi @WMFREY; welcome to the Dropbox Community and happy Monday!

I'm sorry to hear that your desktop app seems to be stuck on indexing your files and I'll be glad to look into this syncing issue for you.

To do so, can you please forward me a screenshot of the app's status as shown within your computer's system tray/menu bar?

Thanks a bunch! 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox continues to index 25 files for days

NicoGagnon
Explorer | Level 3

 

Hi @Walter

Same problem here!

Stuck on sync and unable to use my dropbox since a month. I did try to:

-Pause and resume synching

-Unlink/Relink my account

-De install / reinstall .

-Change selective folder.

Always synching. Here is a screenshot of what I got since a while....
Capture dropbox.JPG

Re: Dropbox continues to index 25 files for days

Walter
Dropboxer

Hi @NicoGagnon; thanks for joining our discussion.

If the number of your files shown there hasn't (or isn't) dropping at all, I'd like you to try these steps as they might do the trick for you:

1. Make sure the Dropbox desktop application is running

2. Click on the Dropbox icon in your system tray and then click on the gear in the Notifications panel

3. Select 'Preferences'

4. Click on the 'Account' tab, and then click in the window under the tab (just anywhere will do)

5. Hold down the 'Space' key

6. Click on the 'Fix Hardlinks' button

7. At this point, you may be prompted for your a username and password, this is your computer login credentials, not your Dropbox account ones

8. Please wait about ten minutes to see if Dropbox resumes syncing.

If the above steps don’t resolve your issue, please repeat steps 1→5, but at step 6, this time click on the “Fix Permissions” button. 

Please note that if you use “Fix Permissions” syncing will start back over. If you need to use this step, please allow for a few hours to pass and let me know if syncing becomes stuck again. 

Thanks! 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox continues to index 25 files for days

NicoGagnon
Explorer | Level 3

Hi Walter!

I did what you proposed and I still have the issue. Any other possible solution?

Re: Dropbox continues to index 25 files for days

Walter
Dropboxer

Thanks for keeping me in the loop and sorry to hear you're still having this issue @NicoGagnon!

 

May I reach out to the email address that's connected with your profile here on our Community so we can have a further look into this with account and device specific information? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox continues to index 25 files for days

NicoGagnon
Explorer | Level 3

Hi Walter!

 

Sorry for the delay and thanks a lot for the follow up!

Yeah sure you can contact me via email!

 

Re: Dropbox continues to index 25 files for days

Walter
Dropboxer

No worries @NicoGagnon; I totally understand, given the situation and all. 

 

May I have you try another time the steps I had offered in my previous response (to fix hardlinks and permissions) but this time hit on 'ALT+H' when on your account's tab via the desktop app's preferences? 

 

This should bring up those buttons to fix hardlinks and permissions so give it a go please!

 

Let me know the results and we'll take it from there Nico. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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Re: Dropbox continues to index 25 files for days

NicoGagnon
Explorer | Level 3

Hi Walter!

 

Unfortunatly look like it still in a endless loop:
Capture.JPG

 

Re: Dropbox continues to index 25 files for days

Walter
Dropboxer

Sorry to hear this persists Nico!

 

If you've ensured that there's no incompatible character within your files' names that could be causing this, I'd like to look into this for you so please log a ticket with our support team and let me know the ticket's ID (an 8 digit number) here when you get the chance. 

 

Keep me posted!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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    Walter Dropboxer
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    NicoGagnon Explorer | Level 3
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