Dropbox could't be installed

[mschuebel]

Hello,

after starting the dropbox installer on windows 7 the message "bei der installation von dropbox-update ist der fehler 0x8004070d aufgetreten" (The error 0x8004070d has occurred during the installation of dropbox-update) pops up. then the installer ends.

I already uninstalled dropbox, and rebootet, but no change.

Best Regards

Martin

[Rich]

Temporarily disable any antivirus or firewall software that you may be running, and try again.

[mschuebel]

Hello Rich, thank You for the answer. I still have the same problem with deaktivated antivirus and deaktivated firewall. Even in safemode i have the same errormessage. Best Regards Martin

[Jane]

Hey @mschuebel, 

Thanks for getting back in touch! 

Seems that this error message is being generated by your Operating System and the issue has been previously addressed here. 

Would you mind having a look at the resource above and see if that helps you resolve the matter? 

Please keep me updated here on how this works for you!

Warm regards, 

JaneA

[mschuebel]

Hello Jane,

thanks for the answer, I'll try later this week and will keep you updated.

Best Regards

Martin

[Jane]

Hey Martin, 

Please feel free to take as much time as needed, I'll be around to continue troubleshooting with you! 

Once you have the results, just let me know here. 

Thanks, 

JaneA

[mschuebel · Accepted solution]

Hello all,

I fixed this, and I just want to leave the solution here.

After my last post and the dropbox setup problems, additional problems appeared, and the PC didn't boot reliable.

Some times it freeze after login, sometimes not.

I found two possible causes of that:

1. Microsoft Security Essentials (which I deactivated in an previous attempt to install dropbox, but without success) and

2. Ditto, a software that captures the clipboard.

After completely uninstall of this 2 Programs, I was able to install Dropbox, and also the PC is reliable again.

So thanks all for your tips and help.

Best Regards, Martin

[Mark]

Thanks for the update Martin!!!

[Jane]

Hey @mschuebel, 

I appreciate your prompt follow-up here, so glad to hear this was sorted!   

If it's not too much trouble for you, would you mind taking a minute of your time to fill out a survey sharing your experience using the Dropbox Community? You can access it here: http://bit.ly/2lNKIxT .

[ Please feel free to get back in touch here at any time if you have any other Dropbox questions or experience any issues in the future. ]

Happy Dropboxing, wishing you a great rest of the day, 

JaneA