Motorola G7 plus phone, latest Android updates installed.
Dropbox started crashing continuously (noticed today) and won't open. Reinstalling did not solve. It worked fine just after reinstalling and login in, but started crashing again when opening a second time.
Thanks for the swift update @Ciroreb!
It looks like the beta version is the culprit here as a user with a similar report told me that this is resolved for them on the stable version:
Keep me posted anyhow!
Hi @Ciroreb, I'd be happy to look into this with you.
I'll just need you to confirm a few things for me so as to make sure that I have a better understanding of your concern. For example, could you let me know if:
Keep me posted!
Same problem noticed today in a Samsung S10e with Android 10
It happens using wifi or cellular
It happens after rebooting as well
Latest version installed (not update available in Google Play)
None specific action before this happens (I just noticed that files in the cloud were not updated so I open Dropbox app manually in the phone)
Hey @emcairel, thanks for nudging us on this thread.
Out of curiosity, did you also try reinstalling the mobile app by any chance?
Note that, if you're on a Basic plan, there's a three device limit and you'll have to make sure that you've got less than three devices connected to proceed.
Let me know how it goes, cheers!
Got some time to update the info.
After more testing I narrowed it down to one setting making the App crash: fingerprint unlock.
After reinstalling, the crashes only start after turning on the fingerprint unlock feature.
I have used that for as long as it's been available and only now it's causing this crashes; and only on Dropbox App.
If I leave it on code unlock, the App does not crash.
As for your questions:
Thank for the feedback.
Yes, I have tried reinstalling. It's on the thread title.
And also, I checked the 3 devices limit and, just to make sure, reset all 3 when reinstalling.
See my other reply for what may be the issue: fingerprint unlock.
Hi All; thanks for the reports!
Truth be told, I wasn't able to reproduce this on an Android device using the latest, stable version of our mobile app which is 200.2.8.
Can you check if you're all running this version of the app through your device's app store?
Keep us posted!
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