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Dropbox crashing on Android 10. Reinstall does not fix.

Dropbox crashing on Android 10. Reinstall does not fix.

Ciroreb
Helpful | Level 5

Motorola G7 plus phone, latest Android updates installed.

Dropbox started crashing continuously (noticed today) and won't open. Reinstalling did not solve. It worked fine just after reinstalling and login in, but started crashing again when opening a second time.

1 Accepted Solution

Accepted Solutions

Re: Dropbox crashing on Android 10. Reinstall does not fix.

Walter
Dropboxer

Thanks for the swift update @Ciroreb!

 

It looks like the beta version is the culprit here as a user with a similar report told me that this is resolved for them on the stable version:

 

https://www.dropboxforum.com/t5/Dropbox-installs-integrations/Problems-with-fingerprint-access/m-p/4...

 

Keep me posted anyhow!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

16 Replies 16

Re: Dropbox crashing on Android 10. Reinstall does not fix.

Lusil
Dropboxer

Hi @Ciroreb, I'd be happy to look into this with you. 

 

I'll just need you to confirm a few things for me so as to make sure that I have a better understanding of your concern. For example, could you let me know if:

  • You've tried connecting to a different WiFi network or via cellular data?
  • This happens after you take a specific action?
  • You've rebooted your mobile device? 
  • You're running the latest version of the mobile app?

Keep me posted!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Re: Dropbox crashing on Android 10. Reinstall does not fix.

emcairel
Helpful | Level 5

Same problem noticed today in a Samsung S10e with Android 10

It happens using wifi or cellular

It happens after rebooting as well

Latest version installed (not update available in Google Play)

None specific action before this happens (I just noticed that files in the cloud were not updated so I open Dropbox app manually in the phone)

Re: Dropbox crashing on Android 10. Reinstall does not fix.

Lusil
Dropboxer

Hey @emcairel, thanks for nudging us on this thread. 

 

Out of curiosity, did you also try reinstalling the mobile app by any chance? 

 

Note that, if you're on a Basic plan, there's a three device limit and you'll have to make sure that you've got less than three devices connected to proceed.

 

Let me know how it goes, cheers!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Re: Dropbox crashing on Android 10. Reinstall does not fix.

Ciroreb
Helpful | Level 5

Hi,

Got some time to update the info.

After more testing I narrowed it down to one setting making the App crash: fingerprint unlock.


After reinstalling, the crashes only start after turning on the fingerprint unlock feature.
I  have used that for as long as it's been available and only now it's causing this crashes; and only on Dropbox App.

If I leave it on code unlock, the App does not crash.

 

As for your questions:

  • You've tried connecting to a different WiFi network or via cellular data?
    > Yes. WiFi (more than one) and cell data makes no difference.
  • This happens after you take a specific action?
    >Just opening the app,  no time for actions.
  • You've rebooted your mobile device? 
    >Yes.
  • You're running the latest version of the mobile app?
    >As I said, I just reinstalled it, so I assume it is updated.

 

Re: Dropbox crashing on Android 10. Reinstall does not fix.

Ciroreb
Helpful | Level 5

Thank  for the feedback.

Yes, I have tried reinstalling. It's on the thread title.  :stuck_out_tongue_winking_eye:
And also,  I checked the 3 devices limit and, just to make sure, reset all 3 when reinstalling.

See my other reply for what may be the issue: fingerprint unlock.

Re: Dropbox crashing on Android 10. Reinstall does not fix.

emcairel
Helpful | Level 5
Hi. Yes, I am aware of the 3 devices limit (I am using 3).
Yes. I uninstall and install again. Same result
I am using finger print unlock (from the very first moment it was available)

Re: Dropbox crashing on Android 10. Reinstall does not fix.

Rob B.
New member | Level 2

I'm getting the same thing on Android 10 (Pixel XL 3).

 

Fingerprint lock enabled. I haven't tried any further steps (reinstall etc), as I came here first.

Re: Dropbox crashing on Android 10. Reinstall does not fix.

emcairel
Helpful | Level 5

Hi there, any solution Dropbox?

From some of the answers it seems that the fingerprint lock is a common setting for those who have reported problems.

Re: Dropbox crashing on Android 10. Reinstall does not fix.

Walter
Dropboxer

Hi All; thanks for the reports!

 

Truth be told, I wasn't able to reproduce this on an Android device using the latest, stable version of our mobile app which is 200.2.8.

 

Can you check if you're all running this version of the app through your device's app store? 

 

Keep us posted! 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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    Jay Dropboxer
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    emcairel Helpful | Level 5
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    Walter Dropboxer
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    Ciroreb Helpful | Level 5
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