Dropbox crashing on Android

[R2more]

For about a week now, Dropbox is crashing on my Android 5.1 phone (Kernel 3.10.65+).  Latest version of Dropbox I have installed is v.114.2.12 

 I cleared app and phone cache, uninstalled, reinstalled, restarted, and still it doesn't work. 

It looks like it works on restart but when I try to access any files, it kicks me out of the app and to my home screen.

I noticed that the app is still running in the background, but every time I put focus on it; it kicks me out to home screen again.

[mcharlie]

thanks

carlo

[Ihor]

I have the same issue with drobox v.114.2.12 and v.116.2.4. I'm using Android v5.1, OS name is Flyme 6.2.0.0G

[Ihor]

Btw, issue isn't reproducible for me in v112.2.8

[Jane]

I appreciate it that you've tried to work on that on your own @Ihor & thanks a lot for pinging me here on the matter. I’ve already created a ticket on your behalf on our system, in order to gather all relevant info. Once you reply to me, I’ll make sure to follow-up with you asap. Thanks again for your report & I'll be awaiting your next email!  

[anaknezevic]

After two last updates, I was not able to access the app on my android at all. When I try to access it, it crashes and exits the app. This is so frustrating and I thought that after the last update it will be fixed, but I still have the same problem.

[Walter]

Hey there @anaknezevic - sorry to hear that!

I have moved your post here to keep things neat since we had some similar reports recently. 

Could you please confirm that the issue persists after clearing the cache on your app and then signing out and back into your Dropbox account? To do this:

- Tap the menu icon in the upper-left corner of the screen 
- Select "Settings"
- Select “Clear Cache” 

Once this is done then please ensure you log out of the Dropbox application, then restart your device and log back in again.

Should the issue persist please let me know and I will reach out to you via email directly so we can work on this together with all our tools available. 

Thanks in advance for your response. 

PS: If you'd like to do this from your end, log a ticket with our team and let me know the ticket ID so I can locate it on our system. 

[anaknezevic]

The problem is, I can't access the app in order to be able to log out! I've cleared the cache, but still...

[Walter]

Thanks for the swift response and sorry to hear this persists @anaknezevic!

As I'd like to look into this internally, I went ahead and sent you an email to the address you use for your forum's profile. Check your inbox for my message and we'll take it from there Ana.

Thanks again and until we speak again have a lovely day. 

[Alerod]

Muy Dropbox app forma Android keeps crashing al the time. It gets closed a few seconds after I open it. I hace tried to uninstall and install again. It did not help.

[Walter]

Hey there @Alerod - I moved your post here since we're getting such reports from some users lately and wanted to keep things neat and under one thread. 

Can you please let me know if I may reach out directly to the email address you use for your forum's profile so we can have a more in depth look together with all of our tools available? 

Let me know and we'll take it from there.