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Dropbox desktop app on MacBook Pro not syncing or opening docs since recent Big Sur update

Dropbox desktop app on MacBook Pro not syncing or opening docs since recent Big Sur update

siola
Explorer | Level 3

What I outlined above. Since the Big Sur update, the dropbox app on my MacBook Pro is constantly in "syncing" with the blue wheel mode which I never had issues before. Additionally, when I search within the app and then double click on a PDF nothing happens. It won't open any documents.

 

Is this a common problem? Any suggestions on how to fix this?

 

I've restarted my computer a few times, re-installed the dropbox app. And so far have had no luck. 

 

Thanks in advance 

3 Replies 3

Re: Dropbox desktop app on MacBook Pro not syncing or opening docs since recent Big Sur update

Lusil
Dropboxer
Hey @siola, let's see what we can do on this together. 

Since you've tried reinstalling the desktop app already, could you now try fixing hardlinks and permissions?

You can find the steps outlined in this post

Give it a shot and let me know how it goes, thanks!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox desktop app on MacBook Pro not syncing or opening docs since recent Big Sur update

siola
Explorer | Level 3

Hey Lusil. When I click on anything in the dropbox app from the menu bar, nothing comes up- not account info, not preferences, not any documents. It still says "syncing" and looks like this with no additional info on files etc..

Screen Shot 2021-03-15 at 4.11.01 PM.png

Re: Dropbox desktop app on MacBook Pro not syncing or opening docs since recent Big Sur update

Lusil
Dropboxer
You'll find the Preferences after clicking on the Dropbox icon and selecting your avatar icon (that's on the top right corner of that menu). 

If it doesn't come up, could you send me a full screenshot of what you see?

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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    Lusil Dropboxer
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    siola Explorer | Level 3
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