Dropbox desktop app on MacBook Pro not syncing or opening docs since recent Big Sur update

[siola]

What I outlined above. Since the Big Sur update, the dropbox app on my MacBook Pro is constantly in "syncing" with the blue wheel mode which I never had issues before. Additionally, when I search within the app and then double click on a PDF nothing happens. It won't open any documents.

Is this a common problem? Any suggestions on how to fix this?

I've restarted my computer a few times, re-installed the dropbox app. And so far have had no luck. 

Thanks in advance 

[Lusil]

Hey @siola, let's see what we can do on this together. 

Since you've tried reinstalling the desktop app already, could you now try fixing hardlinks and permissions?

You can find the steps outlined in this post. 

Give it a shot and let me know how it goes, thanks!

[siola]

Hey Lusil. When I click on anything in the dropbox app from the menu bar, nothing comes up- not account info, not preferences, not any documents. It still says "syncing" and looks like this with no additional info on files etc..

 

[Lusil]

You'll find the Preferences after clicking on the Dropbox icon and selecting your avatar icon (that's on the top right corner of that menu). 

If it doesn't come up, could you send me a full screenshot of what you see?