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Re: Dropbox Team Storage Performance very poor

Dropbox desktop app slow syncing team wide.

TAS_01
Helpful | Level 5
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Our Dropbox Team Account has degraded Performance today. Our full Team (remote and office) has only around 300 Kbits Download Speed.
We have around 22 TB in Multiple Teamfolders. Has anyone the same Problem?

40 Replies 40

Finchley5
New member | Level 2
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Same issue happening to us since a few hours ago.

 

Dropbox Desktop app download is extremely slow despite internet working perfectly, getting speeds between 10-50 KBps

Downloading files from Dropbox through a browser (Chrome) is the same, extremely slow downloads, 10-50 KBps.

Upload seems to be largely unaffected.

 

Happening across 5 different team members, across different ISPs, different OSs and different browsers.

Mobile App export to offline doesn't start at all, using a data connection from yet another ISP.

M9I2ldUww2

 

TAS_01
Helpful | Level 5
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Dropbox Support send us an debug link:
https://dropbox-debug.com/

as expected, the results are very poor and strongly deviated from the normal stateBildschirmfoto 2021-10-28 um 11.38.58.png

mStern
Helpful | Level 5
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Same for me. Seems to affect only download-availability, both via desktop app and via Webpage download.

2021-10-28_11h59_56.png

 

2021-10-28_12h04_57.png

 (Ends with "cancelled due to network error")

//edit: Could it be "Germany only" e.g. Frankfurt (FRA) Hub?

TheOnandOff
New member | Level 2
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Can confirm similar problems here in Zurich, Switzerland.

mStern
Helpful | Level 5
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I am able to mitigate a bit by using non-central-european VPN locations (maybe that temporarily helps some of you).

nnassivet
New member | Level 2
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we too. even via web interface. download of a 63 MB takes 44 minutes

Finchley5
New member | Level 2
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Confirmed, thanks a lot for the idea! Despite speeds being affected as a whole, at least we can sync our files and keep working!

(Connected to a US East Coast location)

FFUF
New member | Level 2
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Doesn't work for us. Upload is still super slow. We're based in Stuttgart, Germany.

Pes3nt1
New member | Level 2
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Same problem in Italy with Dropbox of our Team.

It's seems like there isn't internet connection but the Speed test it's fast. 
I'll hope will work  better in few hours. 

 

evains
New member | Level 2
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Same with us!

Both Mac and Windows download speeds don't exceed 35kb... Tried multiple computers, networks, even 4g from my phone - doesn't solve the problem.

Need more support?