Apps and Installations
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My desk top Windows 10 Dropbox app worked okay until 10 July. It is version 100.4.409. It now says it won' t load because it needs a QT plug in. I have tried uninstalling the app but it won't uninstall. I tried reinstalling the app but that didn't work and I get the message "the installer encountered error message 2.
Does anyone know how I can fix this please?
Hi
I would also try an advanced reinstall as per this article: https://help.dropbox.com/installs-integrations/desktop/advanced-reinstall
Regards
Casper
Thanks Patrick that did the trick and I was able to uninstall and reinstall Dropbox which now loads. Hurrah! Unfortanately it now won't sync. When I added my PC DESKTOP-HOO9CSU it seems to think this is different from the previous one and now extra files on my PC have weird names like "money (DESKTOP-HOO9CSU's conflicted copy 2020-07-14)" which haven't synced to my phone or Ipad. Should I delete the old unsynced files on the website? Or should I delete all the files on my PC (having saved them somewhere else first!) and then put them back in again?
Thanks Caspar but the previous solution has worked.
Thanks Patrick. I've now resolved the sync issues. Thanks very much indeed for your help in solving this problem
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