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I'm having some trouble getting dropbox to sync.
I recently reset my windows 10 installation, after which I reinstalled dropbox, and since have been unable to use it.
My dropbox directory is stored on another drive, so when re-installing, i am selecting the original intact drive with all of my dropbox files on. Dropbox then prompts me with a message saying 'indexing 170 files...", which it remains stuck on for about 30 minutes. After 30 minutes or so, the application then just closes and nothing happens. Relaunching the application repeats the above process.
Any idea what's going on? and how i can fix it?
Jane
Community Moderator @ Dropbox
dropbox.com/support
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Jane
Community Moderator @ Dropbox
dropbox.com/support
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Hi Jane,
Thanks for your reply,
did you point the new installation to your existing folder-structure using the Advanced Settings on the setup window? I did yep; i have dropbox on its own dedicated HDD, my windows instalation is on its own dedicated SSD; i also use the windows SSD for program installations (including dropbox); i then set the location for dropbox to use under the advanced settings during installation to use the HDD (the HDD already holds all of my dropbox files pre-installation).
Unfortunately part 1 didn't work - will be trying part 2 today. Will keep you updated, thanks!
Jane
Community Moderator @ Dropbox
dropbox.com/support
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@Jane sorry for the long delay - unfortunately i'm still having trouble after following part 2 of your instructions. Can you advise anything else?
Thanks,
Ben
Jane
Community Moderator @ Dropbox
dropbox.com/support
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Hi Jane.
Do you know perhaps what are the Pt I permissions instructions for mac? (mac Os Monterrey 12.6.3)
Thanks a lot.
Daniel
Hi @danielarce, these are old instructions specifically for Windows devices due to how permissions work on those devices.
Could you clarify what issue you're experiencing on your Mac device?
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hi Jay.
My dropbox seems to be stuck at indexing, it shows to be syncing. But nothing happens. It doesn't sync any file.
Every day I must force quit and reboot several times the dropbox app, then pause/resume sync until it starts syncing files.
I have followed all instructions related to this issue. Configured all systems permissions. Reinstalled the app etc.
I’m using a Mac Studio M1 max Chip but had the same issue with an iMac pro.
Thanks.
Daniel
Hi there @danielarce, sorry to jump in here, but could you send us a screenshot of the app's exact status and version as shown in your menu bar at the moment?
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
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