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Hi, has anyone ever had their dropbox stuck on 'Indexing'?
My dropbox hasnt updated from my laptop for a few days now with the above showing on the desktop icon (Windows 10 64 bit)
I have tried restarting the app, selective sync etc... and nothing works
Solved! Go to Solution.
I fortuitously solved the problem. I was accidentally reading the advice on a different cloud storage system, thinking I was reading about Dropbox. It suggested solving the non-stop indexing problem by pausing sync and then unpausing again. I decided to try this with Dropbox and to my great surprise and pleasure, it worked. It might not work for everyone, but it worked for me.
Jay
Community Moderator @ Dropbox
dropbox.com/support
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I have over 200,000 files in my dropbox.
I also have three computers connected to it which doesnt have the same problem
When it says 'indexing' there is no number files it is indexing, and it said it for over three days without any file updating
I have deleted the software completely and re-installed it, it is now indexing the 200,000 files, but this will take a long time beofre knowing it has fully been resolved.
Jane
Community Moderator @ Dropbox
dropbox.com/support
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Hi, my computer spent all night downloading the 200,00 files.
It basically downloaded them all expect 4 files remained in the desktop icon.
It now sticks on 'indexing' again, despite doing all the above.
I have since done a selcetive sync, and it still sticks on 'indexing' despite the number of files being reduced to less than 5% of my dropbox.
Is there a settings within Windows that could have changed?
All my other computers work fine. Exactly the same setup.....
Jay
Community Moderator @ Dropbox
dropbox.com/support
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I have the same problem.
@Jay escribió:
Do you know which 4 files are syncing? Can you see them in your account with the blue icon?If so, what kind of files are they? Are they being constantly updated by another program?
Hey there @nelc - sorry for the tardy response. Are you still having issues with this?
If so, please send a screenshot so we can have a visual as well to make sure we're on the same page. In the meantime, you can also try our lookup tool for problematic file names and have a look here for a list of incompatible characters across OSes that might be causing your problem.
Let us know what you find and we'll take it from there. Thank you and have an awesome weekend ahead!
Walter
Community Moderator @ Dropbox
dropbox.com/support
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I have the same problem. Dropbox is stuck syncing the same 482 files for weeks now. I have uninstalled and reinstalled several times and its still the same problem. The files causing the problem are in my photos folder and I can't find what files are the problem.
MacOS v10.13.5
Dropbox v52.v.60
Jane
Community Moderator @ Dropbox
dropbox.com/support
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