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Dropbox desktop returns nnable to connect whenever I want to download a file

dpto-desarrollo New member | Level 2
New member | Level 2

Recently Dropbox began to return an error message whenever I want to open/download a file in desktop: "Dropbox no consigue conectarse" ("Unable to connect" in English).

dropbox-error.png

My SO is Windows 10. I have uninstalled Dropbox, download latest version from web (27/01/2020), and reinstall but the problem persists. I have tried also disabling antivirus but it doesn't work.

¿Does anyone have faced this issue?

Thanks in advance.

1 Reply 1

Re: Dropbox desktop returns nnable to connect whenever I want to download a file

Dropboxer
Dropboxer

Hello @dpto-desarrollo - welcome to the Community!

If you've already made sure that your antivirus isn't acting up, I'd suggest checking for any firewall or VPN/proxy settings that might be interfering somehow. 

While at it, please use the offline installer of our latest, stable version of the desktop app. 

Keep me posted on your results! 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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