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Dropbox do not update neither install anymore for a few months now!

Dropbox do not update neither install anymore for a few months now!

Raphael69
Explorer | Level 3

Hi there,

 

I ve been facing this issue for a few months now.

1- A few months back suddenly I couldn't update ropbox anymore 

2- So I uninstalled dropbox and tried to reinstall it from the small and big install files => no success

3- I even tried with the community version still no success

 

What happens is the program starts, I can see it in the task manager but then stops with no error neither any message

My configuration is:

Windows 7 Ultimate Service Pack1

 

Please help as I am paying for this service!!

 

Thank you

Regards

Raphael

 

 

12 Replies 12

Re: Dropbox do not update neither install anymore for a few months now!!

Rich
Super User II

Have you gone through the advanced reinstall yet?

 

Re: Dropbox do not update neither install anymore for a few months now!!

Raphael69
Explorer | Level 3

Hi,

 

Yes I did it again yestreday with no success...

Any other suggestion?

 

Raphael

Re: Dropbox do not update neither install anymore for a few months now!!

Spiffelight
Explorer | Level 3

I am facing the same issues, I noticed the latest version trying to initiate a network connection (99.445 something). Repeatedly, failing to install automatically I assumed.

 

I downloaded the installer and ran it, error 2.

I downloaded the Offline installer and ran it, error 2.

 

I uninstalled it. Didn't work.

Did an advanced reinstall.

I've removed Dropbox from %localappdata%, roaming, also temp, killed all dropbox-services, nothing.

 

Inbetween these I restarted my computer.

I closed my Malware Bytes, I inactivated my windows firewall, I made sure 80, 443, 7600 17603, 17500 TCP were open in my router.

Removed all temporary files in local/roaming/temp etc once again. Removed all registry-links.

Restarted computer, ran latest Offline installer.

 

Error 2.

 

So hey, what's going on? I'm an operating IT-technician and I can't get this to work.

Just to see, I installed an old version (77 something) and that worked, but didn't let me login since it was so old.

Figured I could try the previous version but you don't supply that anywhere on your website...


I think the helpful AI-chatbox took a nosedive into depressioncenter too.

 

Help please 🙂

Re: Dropbox do not update neither install anymore for a few months now!!

Raphael69
Explorer | Level 3

Hi Spiffelight,

 

One quick question, when you say you get error 2.

Where do you see that? 

A popup window? or in a log somewhere?

 

I am an IT guy as well 🙂

 

Hey dropbox,

 

You need to do something about our case!

You re putting my business at risk by stopping the service.

 

Thank you and regards

Raphael 

 

Re: Dropbox do not update neither install anymore for a few months now!!

Spiffelight
Explorer | Level 3

dropbox_error2.gif

Of course, here @Raphael69 

My OS is in Swedish, but it's essentially:

Installing Dropbox.

Installation stumbled upon error 2.

 

This occurs in both default Installer and OfflineInstaller with all the testing in previous comment.

Re: Dropbox do not update neither install anymore for a few months now!!

Raphael69
Explorer | Level 3

Hi,

 

Thank you for this.

 

In my case it doesn't show anyhting at all.

I can briefly see the dropbox process in the task manager and it just disappears (crashed!) with no message at all...

 

Help anyone for both of us....

Re: Dropbox do not update neither install anymore for a few months now!!

Spiffelight
Explorer | Level 3

@Raphael69 you should post your Dropbox.exe.log that exists in %localappdata%\Dropbox

Also check your Event Viewer under Windows-logs > System or Program if you can find any reason why it crashes.

Re: Dropbox do not update neither install anymore for a few months now!!

Spiffelight
Explorer | Level 3

'Jello, bumping the thread. Anyone who got a clue?

Re: Dropbox do not update neither install anymore for a few months now!!

Spiffelight
Explorer | Level 3

Bumpy.

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