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Error message trying to open .xls files using Excel 2013. "Cannot find" file if you double click the file from a Dropbox local folder which is green light synched. You can open the same file if you either copy it to the desktop or open it from the web-based dropbox. Dropbox support- please help! DDE option is unchecked in General settings in Excel. This does not change anything. Please help Dropbox support- this same bug is all over your question boards but still unanswered.
Credit to the corporate drop-box support- they answered the question immediately when i contacted them on chat. The problem was with excel not drop-box- Excel has a 256 character limit including extensions in the path. We had the excel file buried in too many subfolders with long names, taking us over the 256 character limit.
This is what happen when companies scale. They forget their customers.
Credit to the corporate drop-box support- they answered the question immediately when i contacted them on chat. The problem was with excel not drop-box- Excel has a 256 character limit including extensions in the path. We had the excel file buried in too many subfolders with long names, taking us over the 256 character limit.
Hi Daniel. I am experiencing this issue. Can you explain the 256 character limit and burying of files in subfolders? thanks!
Norah
Moderator @ Dropbox
https://dropbox.com/support
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??? makes no sense, the same file in same location, same filename opened just fine 2 weeks ago, won't today. Can't edit it.
This is a farse solution. Worked fine, then all of a sudden, BOOM, error messages on every excel message ... if this was the case, then why does a Microsoft Word file, same directory and even longer in a file name open just fine.
[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Dropbox Community here.]
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