cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Tell us what you want to see on the Community here!
Close

Dropbox installs & integrations

Connect your tools and content together with help from the Dropbox Community. Join a discussion or post a question of your own to get started.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Dropbox does not open

Highlighted

Dropbox does not open

Explorer | Level 4

I am getting the following error message on my Mac during start up, latest MacOS (Bis Sur, 11.0.1)

 

bn.BUILD_KEY: Dropbox
bn.VERSION: 109.4.517
bn.constants.WINDOWS_SHELL_EXT_VERSION: 46
bn.is_frozen: True
machine_id: 46aecfaf-f91f-5d1b-be60-66236116cb84
pid: 3425
ppid: 1
uid: 502
user_info: pwd.struct_passwd(pw_name='alex', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='ah', pw_dir='/Users/alex', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='alex', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='ah', pw_dir='/Users/alex', pw_shell='/bin/bash')
euid: 502
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'alex', 'ines', '_xcsbuildagent', '_nsurlstoraged', '_serialnumberd', '_xcscredserver', 'SonosDMS'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'alex', 'ines', '_xcsbuildagent', '_nsurlstoraged', '_serialnumberd', '_xcscredserver', 'SonosDMS'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/alex'
appdata: '/Users/alex/.dropbox/instance1'
real_path='/Users/alex/.dropbox/instance1'
mode=0o40700 uid=502 gid=20
parent mode=0o40700 uid=502 gid=20
dropbox_path: '/Users/alex/Dropbox'
real_path='/Users/alex/Dropbox'
mode=0o40700 uid=502 gid=20
parent mode=0o40755 uid=502 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=502 gid=20
parent mode=0o40755 uid=502 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/_4/jzn306rs11g1tg_l0dc51s900000gp/T'
real_path='/private/var/folders/_4/jzn306rs11g1tg_l0dc51s900000gp/T'
mode=0o40700 uid=502 gid=20
parent mode=0o40755 uid=502 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 801, in wrapper
File "dropbox/client/main.pyc", line 6547, in finish_dropbox_boot
File "dropbox/client/main.pyc", line 6027, in _init_components_for_account
File "dropbox/client/main.pyc", line 5977, in create_sync_engine
File "dropbox/sync_engine_boundary/factory.pyc", line 261, in make_sync_engine
File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 333, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 191, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 147, in __init__
File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 226, in __init__
File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 626, in _init_new_engine_locked
File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 220, in __init__
File "extensions/nucleus/nucleus_python.pyx", line 88, in nucleus_python.NucleusSyncEngine.__cinit__
nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to register icons |>> Opening dst |>> open syscall |>> Permission denied"

1 Accepted Solution

Accepted Solutions
Highlighted

Re: Dropbox does not open

Dropboxer

Hey there @Alexander54; welcome to our Community!

 

To resolve the issue could you try the following:

  1. Click on the apple icon in the top left hand corner of your screen
  2. Select "System Preferences..."
  3. Then "Security & Privacy"
  4. Select the Privacy tab
  5. Select "Files and Folders"
  6. Under Dropbox ensure all folders are checked

To make changes you will need to click on the lock icon and enter your macOS password.

 

Now attempt to restart the Dropbox desktop app.

 

If that didn't work, you may want to try a clean, advanced reinstall too. 

 

Keep me posted anyhow!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

3 Replies 3
Highlighted

Re: Dropbox does not open

Dropboxer

Hey there @Alexander54; welcome to our Community!

 

To resolve the issue could you try the following:

  1. Click on the apple icon in the top left hand corner of your screen
  2. Select "System Preferences..."
  3. Then "Security & Privacy"
  4. Select the Privacy tab
  5. Select "Files and Folders"
  6. Under Dropbox ensure all folders are checked

To make changes you will need to click on the lock icon and enter your macOS password.

 

Now attempt to restart the Dropbox desktop app.

 

If that didn't work, you may want to try a clean, advanced reinstall too. 

 

Keep me posted anyhow!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Highlighted

Re: Dropbox does not open

Explorer | Level 4
Thanks a lot,this did the trick
Highlighted

Re: Dropbox does not open

Dropboxer

Glad to hear that, Alexander.

 

See you around the Community and have a wonderful week ahead



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?