I did the "Restore factory default" a couple of times on my cell phone, being the penultimate in 2018 I think. My phone's apps were always up to date, including Dropbox (176.2.2 this was the last version I took note of). Due to a problem with the date synchronization, I went to Samsung's chat and they suggested me to do a "Wipe data / Factory reset", a suggestion that unfortunately I accepted. Then I updated all the software and noticed that Dropbox has not been updated and does not work anymore!
I tried several procedures: Disable (it does not uninstall); restart; activate again; update apps; open through the Google Play Store; "Restore factory default"; etc. Dropbox simply remains on the version of the restoration: 126.96.36.199.
I think the "Wipe data / Factory reset" procedure cleared up a patch that Dropbox made for Samsung. I want to emphasize that before this procedure, Dropbox was always up to date, as stated above, working without a problem. Since in this version 188.8.131.52, he doesn't even log in.
Dropbox is one of the most important apps on my phone, and I really wish you could help me. Thank you and I look forward.
My phone is a Samsung Galax: model SM-J120H Android 5.1.1
Thank you @Daphne. (Google Translate) When I search for Dropbox through the Goolge Play Store on my phone, it doesn't even appear. When I search througout my notebook (with the same account) it shows that Dropbox is installed. If I send the link to the cell phone, I only have the option to open it, and opens the application on cell.
I made all the updates, the applications and the software of the cell phone, at least those that are still available. That update that appears the Android robot, it has been two years since he appeared!
Re: Dropbox does not update after "Wipe data/Factory reset"