cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Check out the Dropbox cheat sheet for getting started in 2021 here!

Dropbox installs & integrations

Connect your tools and content together with help from the Dropbox Community. Join a discussion or post a question of your own to get started.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Dropbox does not work

Dropbox does not work

Explorer | Level 4

I've installed the program, uploaded the files, gone to share and sent the verification to my email.

I have put the no-reply@dropbox.com in my safe senders list.

I have not got the email, I have resent the email.... no joy.

I have resent the email multiple times, no joy.

I have tried the help BOT... what a useless tool.

I have tried to upgrade .... I send the email... no joy.  

I cant even pay for the program that doesnt work.  What a dismal performance.

1 Reply 1

Re: Dropbox does not work

Dropboxer

Hi @gjlake, thanks for messaging the Community!

 

I’m sorry to hear about this, could you let me know if you checked the junk/spam folder to ensure the email didn’t go there instead of your inbox?

 

IF it isn't there, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

 

You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link

 

From there you should be able to contact support. Make sure to enter the same email you use to login to Dropbox.

 

Keep me posted!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Polls
Are you starting new work habits this year?

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?