Like the problem as others: after updated to Window 10 version 1803, dropbox won't load. No error message appear. The dropbox background process simply dissappear and won't start.
I am trying to make a advanced re-insall as this post. When I uninstalling the program, it shows dropbox failed to uninstall:
Is there any method to solve this?
Hey there @Panepo - sorry to hear about this.
In order to fix this issue, open the "Task Manager" by right-clicking the taskbar and clicking "Start Task Manager". Then click on the "Processes" tab to see if there are any other processes associated with Dropbox that may be preventing Dropbox from being removed from your device. You may need to click "Show processes from all users" to check all processes.
When viewing these processes, should you find any items that refer to Dropbox, or recognize any programs that you may have linked to Dropbox, please perform the following steps for each applicable process:
After you've done so, please try to follow the normal uninstall instructions found on this page.
Keep me posted on how this goes for you please. Thanks!
There is one process named Dropbox in my task manager, it is Dropbox Service. But the uninstall is still occur an error after end the dropbox service. Is there any other processes needed to be ended?
My dropbox version is 56.4.94
Also, have you by any chance tried this yet?
Thanks for the screenshots @Panepo - much obliged.
Could you please temporarily disable any antivirus or security programs on your computer and try uninstalling our app again?
If the issue persists after this, you can go ahead and log a ticket with our support team for more account specific assistance (let me know a ticket ID if you do so I can look into this if you'd like me to).
Thanks for that @Panepo - I was able to find your ticket and provided you with an update there.
In the meantime, you didn't tell me yet; have you tried -temporarily- disabling your anitivirus and security programs when trying to uninstall our application from your computer?
In any case, check your inbox for my email and we can continue from there.
Thanks for your patience and cooperation so far and until we speak again, have a lovely day!
PS: Edited since there was a delay between our last posts - hope you don't mind!
For more info on available support options, see this article.
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