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Dropbox doesn't load after Windows 10 1803 update

Explorer | Level 3

Like the problem as others: after updated to Window 10 version 1803, dropbox  won't load. No error message appear. The dropbox background process simply dissappear and won't start.

I am trying to make a advanced re-insall as this post. When I uninstalling the program, it shows dropbox failed to uninstall:

2018-09-16_114904.png

Is there any method to solve this?

Thanks

8 Replies 8
Highlighted

Re: Dropbox doesn't load after Windows 10 1803 update

Dropboxer
Dropboxer

Hey there @Panepo - sorry to hear about this. 

In order to fix this issue, open the "Task Manager" by right-clicking the taskbar and clicking "Start Task Manager". Then click on the "Processes" tab to see if there are any other processes associated with Dropbox that may be preventing Dropbox from being removed from your device. You may need to click "Show processes from all users" to check all processes.

When viewing these processes, should you find any items that refer to Dropbox, or recognize any programs that you may have linked to Dropbox, please perform the following steps for each applicable process:

  • Click on the line that references the process to select it
  • Click on "End Process"

After you've done so, please try to follow the normal uninstall instructions found on this page

Keep me posted on how this goes for you please. Thanks! 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Highlighted

Re: Dropbox doesn't load after Windows 10 1803 update

Explorer | Level 3

Hi @Walter,

There is one process named Dropbox in my task manager, it is Dropbox Service. But the uninstall is still occur an error after end the dropbox service. Is there any other processes needed to be ended?

My dropbox version is 56.4.94

Thanks

Highlighted

Re: Dropbox doesn't load after Windows 10 1803 update

Dropboxer
Dropboxer

Thanks for the update @Panepo - could you post a screenshot of this please? 

Also, have you by any chance tried this yet? 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Highlighted

Re: Dropbox doesn't load after Windows 10 1803 update

Explorer | Level 3

Hi @Walter,

I was trying advanced reinstall, but the step 2 is uninstall the dropbox and I got struck. The screenshot of my task manager after reboot are attached.

Thanks

2018-09-18_203128.png2018-09-18_203203.png

 

Highlighted

Re: Dropbox doesn't load after Windows 10 1803 update

Dropboxer
Dropboxer

Thanks for the screenshots @Panepo - much obliged.

Could you please temporarily disable any antivirus or security programs on your computer and try uninstalling our app again? 

If the issue persists after this, you can go ahead and log a ticket with our support team for more account specific assistance (let me know a ticket ID if you do so I can look into this if you'd like me to). 

Thanks!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Dropbox doesn't load after Windows 10 1803 update

Explorer | Level 3

Hi @Walter,

I have send my question via email support but I don't get a ticket ID, the page redirect to here immediatly. Anyway, thanks a lot.

Highlighted

Re: Dropbox doesn't load after Windows 10 1803 update

Explorer | Level 3

Hi @Walter,

Sorry I forget to write this: 

The uninstall still failed after I disabled BitDefender.

Thanks a lot.

Highlighted

Re: Dropbox doesn't load after Windows 10 1803 update

Dropboxer
Dropboxer

Thanks for that @Panepo - I was able to find your ticket and provided you with an update there.

In the meantime, you didn't tell me yet; have you tried -temporarily- disabling your anitivirus and security programs when trying to uninstall our application from your computer? 

In any case, check your inbox for my email and we can continue from there.

Thanks for your patience and cooperation so far and until we speak again, have a lovely day!

PS: Edited since there was a delay between our last posts - hope you don't mind! 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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