Dropbox doesn't load after Windows 10 1803 update

[TheHoneyBadger]

Hi,

I know this has been asked before but I'll ask anyway. I've just installed the latest Windows 10 update and tried to access my Dropbox folder. When I tried, it said it was unavailable. I don't seem to be able to synchronise Dropbox for my phone with my computer and the Dropbox icon has disappeared from the bottom of my computer screen.

[Walter]

Hey there @TheHoneyBadger - sorry to hear about this.

Based on your description, it seems like you aren't running the desktop app at the moment. Can you (re)launch it and let me know if you're still noticing the same issue?

If you do, please forward me a screenshot along with the app's exact status so I can investigate further. 

Spoiler

You can always look at the Dropbox icon in your taskbar (Windows) or menu bar (Mac) and see if it is done syncing. When Dropbox is fully synced then you should see a tick followed by the words “Up to date” on the menu.

If you do not see this then can you please let me know what the message being displayed reads?

Thank you!

[TheHoneyBadger]

Hi Walter.

Please excuse me as I'm a bit of a technophobe. I've checked my apps and Dropbox is installed twice- once as Dropbox and also as Dropbox 25G, yet the icon still doesn't appear at the bottom of my screen. I'm guessing I do have one of these folders as not all of my Dropbox stuff has disappeared, my camera shots certainly have! The question is by relaunching, do you mean uninstalling and then reinstalling and if so, which of these files. Thanks.

[Walter]

Thanks for the swift response @TheHoneyBadger - much appreciated.

Based on your description I'd say that your computer came with our app pre-installed and that's why you're seeing two separate entries for Dropbox when you look at your apps. 

Can you launch the first one from your applications menu, re-launch Dropbox, and then sign in again (if necessary)?

If you're still having issues with this, please let me know and I'll reach out to your Dropbox associated email address so we can work on this together. 

[TheHoneyBadger]

Hello again, Walter.

I have managed to retrieve my files. It was as simple as pressing the Files icon in the top LH corner of my Folders page and then clicking Frequent Places. Everything magically came back including some Windows files that went missing.

As things stand at the moment, my big concern is the Dropbox icon missing from the bottom of my home page. My fear is that if I don't get that back I'll miss updates. I'm also still confused about relaunching. Dropbox on my apps page only has the option to uninstall while the Google 25G app can uninstall and modify. Hopefully, you'll have a magic way of finding my Dropbox icon and that'll be it.  🙂 Thanks again.

[Walter · Accepted solution]

Glad to hear you managed to get your files back @TheHoneyBadger. 

As you're having issues with launching our desktop app, could you try re-installing it and see if this does the trick (in regards to the missing icon from your system tray that is)? 

You can find more info about this here:

https://help.dropbox.com/installs-integrations/desktop/download-dropbox

Keep me posted on your progress!

[TheHoneyBadger]

The uninstall and reinstall worked a treat and my missing Dropbox icon has returned. Appreciate your help, Walter.  🙂

[Walter]

Glad I could help @TheHoneyBadger 

Have a wonderful day/evening ahead!