I can't get Dropbox to work on my new computer. I can't get past this error message:
"Couldn't start Dropbox.
This is usually because of a permissions error."
I have read many messages about this issue on this support forum and elsewhere on the Internet. I have tried solutions that have worked for others, including:
1. Uninstalled and reinstalled Dropbox many times, including with antivirus off
2. Deleted local Dropbox folder
3. Deleted all occurrence of "Dropbox" in the registry
4. Changed my Windows password
My computer is a new Windows 10 that works great except for Dropbox. I have used Dropbox on other computers for many years. I have my important work data stored in Dropbox so I need that data to be stored locally and to sync between my devices (I have them narrowed down to less than 3.)
Please help me fix this problem.
Following is the info I was told by a Dropbox message to access:
bn.BUILD_KEY: Dropbox bn.VERSION: 121.4.4267 bn.constants.WINDOWS_SHELL_EXT_VERSION: 47 bn.is_frozen: True machine_id: 0af3b220-aaa3-41b9-b8cd-e86e9596e1dc pid: 6936 cwd: 'C:\\Program Files (x86)\\Dropbox\\Client' real_path='C:\\Program Files (x86)\\Dropbox\\Client' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 HOME: None appdata: 'C:\\Users\\wleman\\AppData\\Local\\Dropbox\\instance1' real_path='C:\\Users\\wleman\\AppData\\Local\\Dropbox\\instance1' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 dropbox_path: 'C:\\Users\\wleman\\Dropbox' real_path='C:\\Users\\wleman\\Dropbox' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe' real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe' mode=0o100777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\121.4.4267\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc' real_path='C:\\Program Files (x86)\\Dropbox\\Client\\121.4.4267\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc' not found parent not found TMP: C:\Users\wleman\AppData\Local\Temp TEMP: C:\Users\wleman\AppData\Local\Temp tempdir: 'C:\\Users\\wleman\\AppData\\Local\\Temp' real_path='C:\\Users\\wleman\\AppData\\Local\\Temp' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 Traceback (most recent call last): File "dropbox\client\main.pyc", line 817, in wrapper File "dropbox\client\main.pyc", line 6338, in finish_dropbox_boot File "dropbox\client\main.pyc", line 5867, in _init_components_for_account File "dropbox\client\main.pyc", line 5784, in create_sync_engine File "dropbox\sync_engine_boundary\factory.pyc", line 225, in make_sync_engine File "dropbox\sync_engine\nucleus\classic_client\sync_engine.pyc", line 279, in __init__ File "dropbox\sync_engine\nucleus\classic_client\modern_client\modern_client.pyc", line 205, in __init__ File "dropbox\sync_engine\nucleus\classic_client\modern_client\base.pyc", line 148, in __init__ File "dropbox\sync_engine\nucleus\classic_client\thin_adapter\in_proc.pyc", line 231, in __init__ File "dropbox\sync_engine\nucleus\classic_client\thin_adapter\in_proc.pyc", line 619, in _init_new_engine_locked File "dropbox\sync_engine\nucleus\thin_client\client.pyc", line 201, in __init__ File "extensions\nucleus\nucleus_python.pyx", line 79, in nucleus_python.NucleusSyncEngine.__cinit__ nucleus_python.SyncEngineError: "Initializing engine |>> Cleaning up old database |>> Access is denied. (os error 5)"
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