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Dropbox download link cannot log in

Dropbox download link cannot log in

alwson
Explorer | Level 3

The customer sent a Dropbox download link, but after I clicked the link to log in, the password was incorrect and I couldn't log in to download (Note: Before the customer shared the link, my Dropbox account was not registered, and I registered later)

  Why?How to deal with it?

 

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3 Replies 3

Re: Dropbox download link cannot log in

Hannah
Dropboxer
Hi @alwson, welcome to the Dropbox Community!

Based on the URL address on the screenshots that you sent us, the file doesn't seem to have been shared through Dropbox. 

If you want to share files through Dropbox, you can use our shared links feature.

You also mentioned that your password was incorrect. Are you having trouble accessing your account from this page?

Let me know how it goes!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox download link cannot log in

Mark
Super User II

@alwson - that is almost certainly a phishing website to scam/steal information. 

 

I suggest doing a virus and malware check urgently and changing any passwords which are the same. 


 


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Re: Dropbox download link cannot log in

alwson
Explorer | Level 3
I got. Thank you!
Who's talking

Top contributors to this post

  • User avatar
    alwson Explorer | Level 3
  • User avatar
    Mark Super User II
  • User avatar
    Hannah Dropboxer
What do Dropbox user levels mean?
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