cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Want to learn about how Kev uses Dropbox to make sure he keeps track of all the new music he listens to? Check out his tips here

Dropbox installs & integrations

Connect your tools and content together with help from the Dropbox Community. Join a discussion or post a question of your own to get started.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Dropbox e Mac M1

Dropbox e Mac M1

IonnyGio
New member | Level 2

 

 

6 Replies 6

Re: Dropbox e Mac M1

IonnyGio
New member | Level 2
On my new Mac M1 I am having problems with Dropbox. The window appears saying: Unable to start Dropbox. This problem is usually due to an error in permissions. Storing your home folder on a shared network location can also cause errors. For more information, click the support button below

Re: Dropbox e Mac M1

Megan
Dropboxer
Hi @IonnyGio, let's see what we can find out about this! 

Could you send me the entire error you receive when you click on the blue hyperlink?

Keep me posted, and we'll take it from there.

Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Dropbox e Mac M1

IonnyGio
New member | Level 2

bn.BUILD_KEY: Dropbox
bn.VERSION: 135.4.4221
bn.constants.WINDOWS_SHELL_EXT_VERSION: 51
bn.is_frozen: True
machine_id: b19383af-0131-558c-b6dd-ee60988e83c5
pid: 494
ppid: 1
uid: 503
user_info: pwd.struct_passwd(pw_name='giovanna', pw_passwd='********', pw_uid=503, pw_gid=20, pw_gecos='Giovanna', pw_dir='/Users/giovanna', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='giovanna', pw_passwd='********', pw_uid=503, pw_gid=20, pw_gecos='Giovanna', pw_dir='/Users/giovanna', pw_shell='/bin/bash')
euid: 503
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_xcsbuildagent', '_xcscredserver'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_xcsbuildagent', '_xcscredserver'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/giovanna'
appdata: '/Users/giovanna/.dropbox/instance1'
real_path='/Users/giovanna/.dropbox/instance1'
mode=0o40700 uid=503 gid=20
parent mode=0o40700 uid=503 gid=20
dropbox_path: '/Users/giovanna/Dropbox'
real_path='/Users/giovanna/Dropbox'
mode=0o40700 uid=503 gid=20
parent mode=0o40755 uid=503 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=503 gid=20
parent mode=0o40755 uid=503 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/36/qzdmghs93jq99xkmp1_s535r0000gq/T'
real_path='/private/var/folders/36/qzdmghs93jq99xkmp1_s535r0000gq/T'
mode=0o40700 uid=503 gid=20
parent mode=0o40755 uid=503 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 822, in wrapper
File "dropbox/client/main.pyc", line 6574, in finish_dropbox_boot
File "dropbox/client/message_queue.pyc", line 313, in _wrapped
File "dropbox/client/main.pyc", line 6112, in _init_components_for_account
File "dropbox/client/main.pyc", line 6036, in create_sync_engine
File "dropbox/sync_engine_boundary/factory.pyc", line 226, in make_sync_engine
File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 280, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 248, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 170, in __init__
File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 213, in __init__
File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 517, in _init_new_engine_locked
File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 133, in __init__
File "desktop/extensions/nucleus/nucleus_python.pyx", line 76, in nucleus_python.NucleusSyncEngine.__cinit__
nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to register icons |>> Opening dst |>> open syscall |>> Permission denied"

Re: Dropbox e Mac M1

Megan
Dropboxer
Thanks for the added info, @IonnyGio

Can you follow these steps and perform an advanced re-install?

Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Dropbox e Mac M1

IonnyGio
New member | Level 2

I did an advanced installation with the help of Apple Care assistance ... but nothing to do 😞

Re: Dropbox e Mac M1

Jay
Dropboxer
Hi @IonnyGio, could you try these steps to resolve the issue?

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Who's talking

Top contributors to this post

  • User avatar
    Jay Dropboxer
  • User avatar
    IonnyGio New member | Level 2
  • User avatar
    Megan Dropboxer
What do Dropbox user levels mean?
Need more support?