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Dropbox failed to uninstall

Dropbox failed to uninstall

Kei4
Explorer | Level 3

Hi,

I would like to uninstall Dropbox and install it again.

But there was something wrong with uninstall.

During uninstall, the message box "Dropbox failed to uninstall" appeared and the progress bar stopped.

I tried to use "C:\Program Files (x86)\Dropbox\Client\DropboxUninstaller.exe" as Administrator.

However, it didn't work.

I would appreciate if you help me. 

 

Kei4

1 Accepted Solution

Accepted Solutions

Re: Dropbox failed to uninstall

Lusil
Dropboxer

Hi there @Kei4, I'd be more than happy to help.

To uninstall the desktop app, try following the steps outlined here.

However, please bear in mind that if you are on a Basic plan with more than three devices connected, you won't be able to install the desktop app on a new device. You can find more info about this here

Let me know of any updates!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

7 Replies 7

Re: Dropbox failed to uninstall

Lusil
Dropboxer

Hi there @Kei4, I'd be more than happy to help.

To uninstall the desktop app, try following the steps outlined here.

However, please bear in mind that if you are on a Basic plan with more than three devices connected, you won't be able to install the desktop app on a new device. You can find more info about this here

Let me know of any updates!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: Dropbox failed to uninstall

Kei4
Explorer | Level 3

Hi Lusil,

 

Thank you for your quick reply!

I tried the steps you mentioned.

Unfortunately, it doesn't work.

I'll ask our IT department personnel if I can use Dropbox.

 

Kei4 

Re: Dropbox failed to uninstall

Lusil
Dropboxer

No worries, @Kei4, let me know how it goes! :grin:


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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Re: Dropbox failed to uninstall

SushrutK
New member | Level 2

I have this same problem and I tried all the steps in the 'How to Uninstall Guide' none of them worked. 

i am trying to do this on my personal laptop so have full control of the system. And I do not have dropbox desktop installed on more than 3 places either. 

I have dropbox plus subscription

Re: Dropbox failed to uninstall

Lusil
Dropboxer

Hey @SushrutK, thanks for nudging us on this thread and sorry to hear that you're having trouble uninstalling the desktop app. 

Just to make sure that we cover most initial troubleshooting, could you confirm if you've also checked out the additional steps that are listed a bit further down after clicking on your respective OS? 

Keep me posted!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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Re: Dropbox failed to uninstall

michmins
New member | Level 2

Hi, I've tried all of the extra steps (and then some found on reddit), and mine continues to fail to uninstall.  I want to have it on my computer, and i currently have it linked only to my phone (after disconnecting it from my computer through the online portal).  

Re: Dropbox failed to uninstall

Lusil
Dropboxer

Hey @michmins, thanks for nudging us here. 

 

As a first step, could you send us a screenshot (without any personal info) of any error messages you get when you try to uninstall the app? 

 

Keep us posted, cheers!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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