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Dropbox fails to initialize on Mac OS Mojave

Dropbox fails to initialize on Mac OS Mojave

anthanton
Explorer | Level 3

Suddenly, my imac cannot initialize the dropbox app. I have done new installation of the program, I have checked for security settings etc.

It seems as if it is constantly disconnected from Dropbox Cloud and requires new link to my computer.

On my part, I have used several times a 3rd party VPN client, I guess dropbox might have identified this as a potential risk. In any case the VPN program is not working now and still I cannot connect to my dropbox and sync.

 

Any ideas? 

3 Replies 3

Re: Dropbox fails to initialize on Mac OS Mojave

Jay
Dropboxer

Hi @anthanton, are you getting any specific error messages when booting the Dropbox desktop app?

Using a VPN isn't bad, Dropbox does support them, however since you mentioned it stopped working and you're not using it now, it could mean that you need to change the proxy settings in the Dropbox app.

You can do this by clicking the Dropbox icon in the menu bar near the clock, then the avatar or picture on the top right, Preferences and then going to the Proxies tab. If it's on Manual, switch it to No Proxy, or Auto-detect.

It also wouldn't hurt to check out your firewall or security software rules to see if any of them are blocking the Dropbox domains from connecting, and preventing any syncing from taking place.

Let me know if this helps!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox fails to initialize on Mac OS Mojave

anthanton
Explorer | Level 3

I have no firewall, nor security software (mac user). No proxy-issues then. My log of dropbox crash is the one attached :-((

Re: Dropbox fails to initialize on Mac OS Mojave

Jay
Dropboxer

Did you attach a log here somewhere? I'm not seeing any attachments in your posts.

Could you try an advanced reinstall of the app using the steps in this link?

Keep me posted!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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