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Dropbox fails to launch after big sur upgrade

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Dropbox fails to launch after big sur upgrade

New member | Level 2

Hello, I'm in trouble after upgrade to Big sur. Just re-installed dropbox many times, but the app doesn't start at the end of configuration, I get this error:

bn.BUILD_KEY: Dropbox
bn.VERSION: 110.4.458
bn.constants.WINDOWS_SHELL_EXT_VERSION: 46
bn.is_frozen: True
machine_id: 6a5270c6-afca-58c4-b8c4-0be50067ebd9
pid: 7245
ppid: 1
uid: 503
user_info: pwd.struct_passwd(pw_name='art_mpb', pw_passwd='********', pw_uid=503, pw_gid=20, pw_gecos='artfener', pw_dir='/Users/art_mpb', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='art_mpb', pw_passwd='********', pw_uid=503, pw_gid=20, pw_gecos='artfener', pw_dir='/Users/art_mpb', pw_shell='/bin/bash')
euid: 503
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'art_mpb', '_pcastlibrary', '_xgridcontroller', '_xgridagent', '_xcsbuildagent'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'art_mpb', '_pcastlibrary', '_xgridcontroller', '_xgridagent', '_xcsbuildagent'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/art_mpb'
appdata: '/Users/art_mpb/.dropbox/instance1'
real_path='/Users/art_mpb/.dropbox/instance1'
mode=0o40700 uid=503 gid=20
parent mode=0o40755 uid=503 gid=20
dropbox_path: '/Users/art_mpb/Dropbox'
real_path='/Users/art_mpb/Dropbox'
mode=0o40700 uid=503 gid=20
parent mode=0o40755 uid=503 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=503 gid=20
parent mode=0o40755 uid=503 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/lc/nmgnl3b903s_c36bvrrjr38c0000gq/T'
real_path='/private/var/folders/lc/nmgnl3b903s_c36bvrrjr38c0000gq/T'
mode=0o40700 uid=503 gid=20
parent mode=0o40755 uid=503 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 808, in wrapper
File "dropbox/client/main.pyc", line 6557, in finish_dropbox_boot
File "dropbox/client/main.pyc", line 6037, in _init_components_for_account
File "dropbox/client/main.pyc", line 5987, in create_sync_engine
File "dropbox/sync_engine_boundary/factory.pyc", line 261, in make_sync_engine
File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 333, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 165, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 155, in __init__
File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 228, in __init__
File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 631, in _init_new_engine_locked
File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 218, in __init__
File "extensions/nucleus/nucleus_python.pyx", line 88, in nucleus_python.NucleusSyncEngine.__cinit__
nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to register icons |>> Opening dst |>> open syscall |>> Permission denied"

 

Could you please suggest any fix?

 

Thanks

2 Replies 2
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Re: Dropbox fails to launch after big sur upgrade

New member | Level 2

I guess it's a bug due to some new feature brought by Big Sur. An update of Dropbox should come.

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Re: Dropbox fails to launch after big sur upgrade

New member | Level 2

My bad, always comes an issue after a system major upgrade.

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