Dropbox fails to start with Windows 10

[Ronin06]

Desktop app 46.4.65 fails to start with Windows 10 on startup.  Checkmark box is checked.

Unchecked box restarted windows, checked box and restarted again.  No change still fails to start.

Uninstalled Dropbox and reinstalled. No change still fails to start.

[Jane]

Hey Ronin06, 

Thanks for posting on the Dropbox Forum on this matter, I hope you’re doing well today & I’d happily check back what’s happening on this discussion!

Based on your description, there’s something blocking the updater in the background, hence the app isn’t automatically loading the latest version. If you can’t run the installer (your Antivirus or some security software is creating a conflict, that’s preventing the installation from being carried perhaps?), could you disable all other programs & give our offline installer a try: https://www.dropbox.com/downloading?plat=win&type=full? 

Additionally, I’d like to ask you whether you’re using an application called “Boxifier”. If you do, please let me know here, since it may be the cause of the issue.

Please let us know how the steps above work for you in your next post here, so as to follow-up with you as closely as possible. Thanks again!

[Ronin06]

I am not using Boxifier. I can manually start the application and it will work. Thus the updater is not being blocked, but rather the app fails to start with Windows 10 startup. It's worked in the past.

[Jane]

I appreciate your swift reply here 

Ronin06!

I’d happily bring that to the attention of a specialized colleague through our Official Support Channel. If it’s not too much trouble for you, could you verify that you’re allowing me to get in touch with you on the email address connected to your Dropbox account, in order to advise on the next steps? Once you do, I’ll email you directly. 

Thanks again & I’ll be awaiting your next message here!

[Ronin06]

Yes, you can email me directly.

[Jane · Accepted solution]

Thanks for confirming 

Ronin06

, I’ve made sure to create a support request on our system on your behalf. At your convenience, could you check your inbox for our latest message and let me know here if you have any issues locating the reply, so that we make sure to send that again? 

Thanks again for your posting on the Dropbox Forum & we’re looking forward to hearing back from you via email, so as to check your client-related inquiry together. Happy Monday!