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Dropbox for Windows 10 Issue

Dropbox for Windows 10 Issue

jminig
New member | Level 2

Hello there, I am using Windows 10 machine. My boss shared to me his db account to make our files sync together. I had installed the latest Dropbox for s mode application but on the "Setting" tab I can't find any SYNC option that is supposed to be there. That is why until now still cant sync file.

I have attached a screenshot for you to look at.

Please, I need you help. THANKS

Dropbox for S mode 2019-09-16 23.35.43.png

 

1 Accepted Solution

Accepted Solutions

Re: Dropbox for Windows 10 Issue

Daphne
Dropboxer

Hey @jminig,

If you're not seeing the Dropbox icon in your system tray near the clock display then the desktop app isn't running. The icon you see on your task bar must be the S mode Dropbox app, is that right?

It seems that maybe the app wasn't installed yet/correctly as there should be an option "Dropbox desktop app", can you click the option "DropboxInstaller.exe" to launch the installer?

Keep me posted - thanks!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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View solution in original post

8 Replies 8

Re: Dropbox for Windows 10 Issue

Daphne
Dropboxer

Hey there @jminig,

The Dropbox app for S mode is different than the Dropbox desktop app that syncs your files to your computer. The S mode version is similar to the mobile version as the files won't be stored locally but you can still upload, view files etc. through this app.

The desktop app, which you can download directly from our website here, will sync your files to a Dropbox folder on your computer. This app will have the Sync tab that you're looking for.

I hope that clarifies the matter, let me know if you have any other questions!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Dropbox for Windows 10 Issue

jminig
New member | Level 2

Hi @Daphne, I appreciate your very quick response. I just followed the link you gave and installed the app several times but it appears as the same application and still wont show sync option.

Please see the attachment again.

sync2.png

Re: Dropbox for Windows 10 Issue

Daphne
Dropboxer

Hey @jminig,

When you open the Start menu, can you try typing "Dropbox" to see if you can locate the desktop app instead of the S mode app?

If you've installed it, the app launches by default and you should be able to see the Dropbox icon in your system tray. Can you try clicking the ^ arrow near the clock display to expand the system tray, to see if the icon is there?

Let me know what you find - thanks!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Dropbox for Windows 10 Issue

jminig
New member | Level 2

Hi @ Daphne, this is all I can find on the start menu. Yes, I see the the db icon and  the system tree and have tried to click the up and down arrow and it shows nothing.sync3.jpg

Re: Dropbox for Windows 10 Issue

Daphne
Dropboxer

Hey @jminig,

If you're not seeing the Dropbox icon in your system tray near the clock display then the desktop app isn't running. The icon you see on your task bar must be the S mode Dropbox app, is that right?

It seems that maybe the app wasn't installed yet/correctly as there should be an option "Dropbox desktop app", can you click the option "DropboxInstaller.exe" to launch the installer?

Keep me posted - thanks!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: Dropbox for Windows 10 Issue

jminig
New member | Level 2

@ DAPHNE...YES!!!  finally, it works.  I am very happy now 🙂 Thank you so much for your support and god bless.

Re: Dropbox for Windows 10 Issue

Daphne
Dropboxer

I'm very glad to hear that @jminig!

If you have any other issues or questions about this then don't hesitate to give me a nudge here, I'd be more than happy to help. :grin:

Have a great day - thanks!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Dropbox for Windows 10 Issue

Maheshvitta
Explorer | Level 3

Thanks for this step... I was also facing this issue... Helped me save a ton of time really..:heart_eyes: Thanks @Daphne 

Was thinking How to Get Help in Windows 10 for this Issue... You solved it in Split sec time!!

Between, Found Microsoft Online Chat here: https://support.microsoft.com/en-us/contactus/

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