Dropbox for iOS giving “No internet connection” error message

[MLondon]

Hi,

I'm running the latest version of the Dropbox iOS on my iPad with iOS 11.4.1

My iPad is connected to the internet and I have zero problems with other apps.

However the Dropbox app tell me I have "“No internet connection” and that “Syncing will resume when you’re back online”.

Very frustrating. I have tried deleting the app and redownloading from the App Store, but this has not resolved the issue.

Has anyone else experienced this? What solutions worked?

Thanks,

Matthew

[LBC]

When using Safari on iPad and iPhone I get that error message.

It is when I click on a credit card statement pdf produced by the credit card company that this happens.

I don't want to provide the image because the statement has a lot of confidential financial information on the image... I don't know how to get rid of that info.

[Lusil]

Thanks for getting back to me, @LBC. 

At this point, could you have a look at our Support page and check to see your options to contacting our team?

[kj wong]

I also have similar issues and I have wifi-only ipad so the cellular solution does not work for me. This is a screenshot of the error: