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Dropbox gone from Chromebook Files App

Dropbox gone from Chromebook Files App

Hg00000
Explorer | Level 4

For a few glorious weeks this summer, I had direct access to my Dropbox files directly from the Files app on my Chromebook. Sometime in the past week or so, the Dropbox folder has disappearred from Files. Looking at the instructions on your help site, it should just work. Did something change, or is there a conflict with the latest updates?

 

I have v208.2.2 of the Dropbox App installed and Version 85.0.4183.133 of ChromeOS.

 

1 Accepted Solution

Accepted Solutions

Re: Dropbox gone from Chromebook Files App

Walter
Dropboxer

Hi @Hg00000; thanks for posting on our Community and happy October.

 

I'm not sure if this will do the trick, but could you sign out of the mobile app, reboot your device and then sign back in?

 

Let us know if you're still missing Dropbox from your Chromebook's Files app afterwards.

 

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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8 Replies 8

Re: Dropbox gone from Chromebook Files App

Walter
Dropboxer

Hi @Hg00000; thanks for posting on our Community and happy October.

 

I'm not sure if this will do the trick, but could you sign out of the mobile app, reboot your device and then sign back in?

 

Let us know if you're still missing Dropbox from your Chromebook's Files app afterwards.

 

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: Dropbox gone from Chromebook Files App

tortoise
Explorer | Level 4

I have the same problem.

 

Chrome version: 85.0.4183.133

Dropbox app. version: 208.2.2

 

I tried signing out, rebooting, and signing in, although not with the latest app.  The Files app. still has no Dropbox pick.

 

I opened a ticket on the problem and was told that Dropbox withdrew access via the Files app. for security reasons. Page https://help.dropbox.com/installs-integrations/desktop/google-files-app is still available despite this.

 

I'd be grateful for any information Dropbox can provide.

 

Thank you.

Re: Dropbox gone from Chromebook Files App

Hg00000
Explorer | Level 4

Thanks @Walter.

 

I followed your instructions, and I have my Dropbox folder back as a location in Files. Thanks for your help!

Re: Dropbox gone from Chromebook Files App

tortoise
Explorer | Level 4

If that fails, uninstall and reinstall the app. That did it for me.

Re: Dropbox gone from Chromebook Files App

Patrick_NY
Explorer | Level 3

Same problem for me too. Neither solution worked.

Sign out - reboot - sign in - files

Uninstall - reboot - Reinstall - sign in - files

 

Neither option gave me my dropbox files back in the 'files app'.  Everything is up to date.  It was nice when it worked!

It would be great to get the functionality back!

Re: Dropbox gone from Chromebook Files App

Jay
Dropboxer

Hi @Patrick_NY, is this a company managed device? Do you have any other apps that might integrate with the Files app which could be affecting the usage of the Dropbox app?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox gone from Chromebook Files App

Patrick_NY
Explorer | Level 3

Hi @Jay,

Actually - believe it or not, Dropbox is Back in the Files app! Nope, not a company managed device.  I guess it just takes patience.  It was weird - b/c I was using the computer and it didn't come back all day.  Yesterday evening, I checked it out again, and it's back!  Thanks!

Re: Dropbox gone from Chromebook Files App

Jay
Dropboxer

Glad to hear it's working again, @Patrick_NY! Let me know if you need any further assistance in future.

 

Enjoy your week!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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