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Dropbox has two entries in my PC Startup - Why?

Dropbox has two entries in my PC Startup - Why?

Jerald E.
New member | Level 2
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Some of my computers have two startup entries for dropbox.  If you open Task Manager - Startup, there are two things using PC resources at startup.  The first one appears as "Dropbox (3)."  That is the one I am used to seeing, which should run at Startup.  But the other is "Dropbox Update (4)." Why is this second thing in my PC startup?  I have the same Dropbox installed on several computers.  None of the desktop computers have this "Dropbox Update" running in the computer startup processes.  But all three of my laptop computers have both Dropbox entries running at startup.  Why?  I would like to eliminate unnecessary startup processes to help computer performance.  Why would laptops have this extra startup for Dropbox Update?

31 Replies 31

Sanchez
Dropbox Staff
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Hey @gaspeer, thanks for the update. 

If you’d like, write in to our support team here, and one of our agents can get this to the right specialist for some answers on these entries! 

Cheers 

Sanchez
Community Moderator @ Dropbox
dropbox.com/support


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marsman82
New member | Level 2
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I have the same issue and would also like to know what the resolution is. I followed the above procedure with the same results. Do you keep this thread updated?

Jane
Dropbox Staff
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Hey @marsman82
 
We are closely following the thread with @Sanchez, so we’re here for you in case you need assistance. 
 
If you've followed the steps above and this still persists, please follow @Sanchez 's advice and raise a ticket with our team sending in any details surrounding the case, such a screenshot of what you're seeing on your Task Manager, that would help us determine the cause, and let me know a ticket ID here once you have done so, so that I look it up on my end. This way, we’ll be able to access your account and investigate the configuration you’re using. 
 
Thanks in advance for your cooperation, I'll be awaiting your reply here! 
  
Warm regards, 
JaneA 

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

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gaspeer
Helpful | Level 6
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Hi JaneA. I'm not @marsman82, but I am still trying to resolve the same issues regarding the multiple "Dropbox" listings in my Startup in Task Manager.

I actually tried to leave a support ticket using the link @Sanchez left above. The link took me to a location that only had a narrow one-line text box to try to leave information. I must have done something wrong, because typing just a few characters into that one-line support form probably didn't do the trick for me.

Any suggestions as to where and how I can try again to direct someone to this thread and to resolve the issue?

Thanks.

Gary

Sanchez
Dropbox Staff
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Hey @gaspeer, give this one a try to submit a support ticket http://www.dropbox.com/support

Have a great weekend :sunglasses:
 

Sanchez
Community Moderator @ Dropbox
dropbox.com/support


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miss_fiendish
Explorer | Level 4
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i have the same issue - 3 instances for me. clearly it's not a one off issue. dropbox, please tell us how to fix, thanks.

 

for what it's worth, i see the same thing with citrix and chrome, so wondering if a virus could be doing it??

gaspeer
Helpful | Level 6
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I received this support response to my support ticket last month. I didn't think to post it here, although I think I alerted the support person who sent me this answer of this forum discussion and thought he might share this information. Short answer to these questions regarding multiple Dropbox instances -- it's normal. Longer answer, I will cut and paste this information from Dropbox support:

 

Frank, Aug 8, 6:54 AM PDT:

Hi Garold,

Thank you for contacting Dropbox!

I can confirm that it is expected to see multiple Dropbox processes in task manager when Dropbox is running. The Dropbox application needs these additional components to monitor that everything is running correctly and that the desktop application is always healthy and up to date. The additional processes should consume a negligible amount of CPU and memory resources. If they are causing any performance issues on your computer please let me know.

Thank you for reaching out with this query, I hope this helps.

Regards,
Frank

 

Hope that support info will be helpful to others finding this discussion!

Gary

ACC0416
New member | Level 2
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@gaspeer wrote:

I received this support response to my support ticket last month. I didn't think to post it here, although I think I alerted the support person who sent me this answer of this forum discussion and thought he might share this information. Short answer to these questions regarding multiple Dropbox instances -- it's normal. Longer answer, I will cut and paste this information from Dropbox support:

 

Frank, Aug 8, 6:54 AM PDT:

...

I can confirm that it is expected to see multiple Dropbox processes in task manager when Dropbox is running. The Dropbox application needs these additional components to monitor that everything is running correctly and that the desktop application is always healthy and up to date.

...

Regards,
Frank


I'm hoping that two different things aren't being wound together. I certainly understand that one might see "multiple Dropbox processes in task manager when Dropbox is running".  But my perception is that most of the queries in this string have to do with multiple entries in the =Startup= tab of Task Manager, not the runtime processes. So I'm not sure whether the issue of the =Startup= entries is settled or not. I'm seeing 3 for Dropbox and 4 for Dropbox Update. (See image I've attempted to insert here.)

 

Multiple STARTUP entries for DropboxMultiple STARTUP entries for Dropbox

miss_fiendish
Explorer | Level 4
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thank you!!!!!!!!!!!!!!! now i have to figure out what it is that is slowing down my pc as it's apparently not this 🙂

Sanchez
Dropbox Staff
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Hi all,
 
Would you mind taking a minute of your time to fill out a survey sharing your experience using our Dropbox Community? You can access the survey here: http://bit.ly/2lNKIxT
 
Thank you!

Sanchez
Community Moderator @ Dropbox
dropbox.com/support


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