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I use Dropbox along with HelloSign to get approval but at the moment this integration is not working... Someone else having this issue???
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hi,
See below:
After I click on "CHOOSE A FILE TO START", the window below will pop as usual and I just need to choose the file to go to the next steep that is choose the signer/add fields/choose folder to keep the file.... But after I Choose the File and Confirm, this window closes and nothing else happen!! this start to happen in the last tree days.
Just to help understand, this above is the last window we can see. Once we confirm "Choose", this windows closes and nothing happen.
Thanks
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hi,
Please check the link, I have created a video showing the issue.
https://drive.google.com/file/d/1OeahFOsbdo7iGIxLqs-SuFD5T_yPiR8w/view?usp=sharing
1- I have used: Chrome, Mozila, MS Edge, Opera and "Safari from my mobile", and the issue remain.
2-I have cleaned browser cache from chrome my default browser only as the others I have just installed. The issue remain the same.
3-I have tried the "private mode" in all the browser, The issue remain the same.
4- I have restored the browser to its default settings and deleted all the extensions/plugins. I have deactivated Mcafee, and the issue remain the same.
5- I have tried the all the steps in others two computer and on my mobile and issue as the same...
It is possible to you to put HelloSign configuration as its default mode... Also, do you know if any configuration on the Dropbox could cause this issue?
Thanks
Jay
Community Moderator @ Dropbox
dropbox.com/support
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