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Dropbox iOS File FULL integration

Dropbox iOS File FULL integration

Architetto D.
Helpful | Level 6

Will it ever happen?

I'm so annoyed that I can't fully use my files (stored in Dropbox) with iOS app that already support Files.app integration.

Dropbox iOS Files app support is very poor and buggy.

12 Replies 12

Re: Dropbox iOS File FULL integration

Lusil
Dropboxer

Hey @Architetto D. - thanks for checking in with us!

I'd be more than happy to help look into this with you, I'll just need a bit more info to make sure that we're on the same page. For example, are you:

  • Trying to achieve something specific with the Dropbox mobile app via the Files app?
  • Getting any errors? If so, could you send me a screenshot (without personal info)?

Any additional details would be very helpful. Cheers!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox iOS File FULL integration

Architetto D.
Helpful | Level 6
Hi Lusil, thank you for your reply.

I’m trying to just use my files as I do on desktop.
If I have a .pages or .numbers file on my Dropbox I’d like to edit it on my iPad and find it fully synced on Dropbox, without conflict copies of it.
I want to be able to Tag a (dropbox) file in Files.app and find that Tag on my macOS Finder.
I want to move, rename, download and delete files via Files.app without errors.

Why don’t you fully support all these (basic) features like your competitors?

Re: Dropbox iOS File FULL integration

Lusil
Dropboxer

Thanks for getting back to me, @Architetto D.

At first, thanks for sharing your feedback in regards to tags and syncing them. 

As for the conflicted copies that you're getting, could you check if you're running the latest version of the Dropbox mobile app and your iOS?

Finally, could you clarify the exact steps you take from the Files app that result in errors, as well as sending me a screenshot (without any personal info) of them? 

Keep me posted!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox iOS File FULL integration

Architetto D.
Helpful | Level 6
Hi Lusil,
It’s nearly 2 years I’m reporting these fedddbacks and issues, but apparently nobody cares.
I simply open a document (.pages) stored on my Dropbox via Files.app. Pages.app automatically saves every edit. After I close the document I find many conflict copy files (of the .pages file) on my Dropbox.

Another issue is offline downloading: I just tap on a document via Files.app and it can’t manage to download it

Re: Dropbox iOS File FULL integration

Lusil
Dropboxer

Thanks for the additional info, @Architetto D.

Have you tried downloading via the Dropbox mobile app directly? Does the file download or do you get an error message?

As for the conflicted copies, do you by any chance have a ticket open with our Support team about this? 


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Re: Dropbox iOS File FULL integration

Architetto D.
Helpful | Level 6
Using the Dropbox.app the file is downloaded and copied inside the Pages.app.

Yeah of course I opened tickets, until I gave up: it seems to me more a code or API bug/error

Re: Dropbox iOS File FULL integration

Lusil
Dropboxer

Thanks for clarifying that for me, @Architetto D.

In general, to download a file, you need access to a WiFi network or cellular data. You can find more info about this here

As for the conflicted copies, I'd be happy to create a ticket for you and get you in touch with a specialized member of the team. 

Let me know how you'd like to proceed!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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Re: Dropbox iOS File FULL integration

Architetto D.
Helpful | Level 6
Ok, let’s open a support ticket.

Thank you

Re: Dropbox iOS File FULL integration

Lusil
Dropboxer

I've sent you a ticket, so when you get the chance, please check your inbox and we'll take it from there. 

Thanks again, @Architetto D.


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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