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Dropbox icon no longer opens in system tray nor autosyncs

Steve R.6 New member | Level 2
New member | Level 2

I've used dropbox successfully for years. Never had this issue. Running Windows 10 with auto updates on anything that needs updating, so perhaps a recent update has caused this but I no longer see the Dropbox icon in the system tray. Worked normal as of yesterday. Now I have to force a sync by starting the program from the search box in windows bottom toolbar. It syncs, briefly shows up in the system tray, then disappears and the next items that I upload, must be forced to sync in the manner above. What has changed with your program? I have tried restarting my system.

1 Reply 1

Re: Dropbox icon no longer opens in system tray nor autosyncs

Dropboxer
Dropboxer

Hey there @Steve R.6 - sorry to hear about this. Let's have a look now.

Could you tell me if you're running our latest stable version of the app (now 61.4.95) and if there's an antivirus, firewall or even proxy (or VPN) setting that could be preventing our app from running properly?

Moreover, have you by any chance tried to re-install using our latest version's offline installer yet?

Keep me posted on your findings and we'll take it from there Steve! 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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