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Re: Dropbox install does not work on OS 12

Dropbox install does not work on OS 12

FAS1
Explorer | Level 4

Hey! I wanted to install Dropbox on my new MacBook running on OS12, but it can't start. I tried reinstalling it three times by now, I always get this Error code. Do you know any solution to this Problem?

 

bn.BUILD_KEY: Dropbox
bn.VERSION: 135.4.4221
bn.constants.WINDOWS_SHELL_EXT_VERSION: 51
bn.is_frozen: True
machine_id: 01fda81e-a55d-56f6-a607-b0a52b41efd3
pid: 951
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='anthea', pw_passwd='********',
pw_uid=501, pw_gid=20, pw_gecos='Friederike Anthea Schaap',
pw_dir='/Users/anthea', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='anthea',
pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Friederike
Anthea Schaap', pw_dir='/Users/anthea', pw_shell='/bin/zsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*',
gr_gid=20, gr_mem=['root'])
effective_group_info: grp.struct_group(gr_name='staff',
gr_passwd='*', gr_gid=20, gr_mem=['root'])
DYLD_LIBRARY_PATH: None
cwd: '/'

real_path='/'
mode=0o40755 uid=0 gid=0

parent mode=0o40755 uid=0 gid=0 HOME: '/Users/anthea'
appdata: '/Users/anthea/.dropbox/instance1'

real_path='/Users/anthea/.dropbox/instance1' mode=0o40700 uid=501 gid=20 parent mode=0o40755 uid=501 gid=20

dropbox_path: '/Users/anthea/Dropbox'
              real_path='/Users/anthea/Dropbox'

mode=0o40700 uid=501 gid=20 parent mode=0o40750 uid=501 gid=20

sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                real_path='/Applications/Dropbox.app/Contents/MacOS/

Dropbox'

mode=0o100755 uid=501 gid=20 parent mode=0o40755 uid=501 gid=20

trace.__file__: '/Applications/Dropbox.app/Contents/Resources/
python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                real_path='/Applications/Dropbox.app/Contents/
Resources/python-packages.zip/dropbox/client/ui/common/
boot_error.pyc'

not found parent not found

tempdir: '/var/folders/y4/2zwgvrn953s06shljsr1drf40000gn/T'
         real_path='/private/var/folders/

y4/2zwgvrn953s06shljsr1drf40000gn/T' mode=0o40700 uid=501 gid=20

parent mode=0o40755 uid=501 gid=20 Traceback (most recent call last):

  File "dropbox/client/main.pyc", line 822, in wrapper
  File "dropbox/client/main.pyc", line 6574, in finish_dropbox_boot
  File "dropbox/client/message_queue.pyc", line 313, in _wrapped
  File "dropbox/client/main.pyc", line 6112, in
_init_components_for_account
  File "dropbox/client/main.pyc", line 6036, in create_sync_engine
  File "dropbox/sync_engine_boundary/factory.pyc", line 226, in
make_sync_engine
  File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc",
line 280, in __init__
  File "dropbox/sync_engine/nucleus/classic_client/modern_client/
modern_client.pyc", line 248, in __init__
  File "dropbox/sync_engine/nucleus/classic_client/modern_client/
base.pyc", line 170, in __init__
  File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/
in_proc.pyc", line 213, in __init__
  File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/
in_proc.pyc", line 525, in _init_new_engine_locked
  File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line
188, in __init__
  File "desktop/extensions/nucleus/nucleus_python.pyx", line 76, in
nucleus_python.NucleusSyncEngine.__cinit__
nucleus_python.SyncEngineError: "Initializing engine |>>
Initializing filesystem |>> Attempting to register icons |>>
fchflags syscall: _set_hidden |>> Permission denied"
1 Reply 1

Re: Dropbox install does not work on OS 12

Megan
Dropboxer
Hi @FAS1, welcome to our Community!

Could you please try these steps and let me know how they went?

Keep me posted, and we'll take it from there. 

Megan
Community Moderator @ Dropbox
dropbox.com/support


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