Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Hello,
I have just got a new laptop with McAfee LiveSafe security and I am having trouble installing Dropbox.
When I try to install it, I get this error message:
Dropbox Installer
Dropbox Update installation failed with error 0x80096005.
Please advise
Update: Resolved
I just now upgraded from Win 7 to Win 10. Now, with Windows 10, Dropbox is considered an "app" not a separate program. I just now learned that.
Lusil
Community Moderator @ Dropbox
dropbox.com/support
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Hey @MNJ, are you having trouble installing the Dropbox desktop application with the same error message as the OP?
Any additional info would be really helpful.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hey @MNJ, I hope you’re doing well.
Can you let me know what’s the exact OS version of the device on which you’re having this issue?
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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