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Dropbox installation failed with error 0x80096005

Dropbox installation failed with error 0x80096005

Silicon Valley Engineer
New member | Level 2

Hello,

 

I have just got a new laptop with McAfee LiveSafe security and I am having trouble installing Dropbox. 

 

When I try to install it, I get this error message:

 

Dropbox Installer

Dropbox Update installation failed with error 0x80096005.

 

Please advise

2 Replies 2

Re: Dropbox installation failed with error 0x80096005

Silicon Valley Engineer
New member | Level 2

Update: Resolved

I just now upgraded from Win 7 to Win 10. Now, with Windows 10, Dropbox is considered an "app" not a separate program. I just now learned that. 

Re: Dropbox installation failed with error 0x80096005

Lusil
Dropboxer
Hi @Silicon Valley Engineer, thanks for keeping us in the loop and glad to hear that you were able to resolve your concern in the end!

If anything else comes up, just give us a shout and we'll make sure to get back to you as soon as possible. 

In the meantime, I hope you have a lovely rest of your week.

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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