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Dropbox interferes with Time Machine

Explorer | Level 3

Dropbox is interfering with my Time Machine backups.  It is touching my Drive used for Time Machine backups.  Apple says this should not be allowed.  Console shows it trying to do something with the drive.  How do I stop this from happening?  

6 Replies 6
Highlighted

Re: Dropbox interferes with Time Machine

Dropboxer
Dropboxer
Hey there @kenmac,
 
The Dropbox app is not able to alter or read to any folder outside of the Dropbox folder. Due to this, can you let me know a little more info of the issue you’re describing here, such as what you’re referring to when saying Dropbox is touching the drive used for your back ups?
 
Also, can you let me know how you see this action occurring on your device? You mentioned that you see this in your console, please can you expand on this. Perhaps you can provide some screenshots (excluding any personal info).
 
Looking forward to hearing back from you - Thanks! 

Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Dropbox interferes with Time Machine

Explorer | Level 3

There are lines like this repeated in the backup.

Sandbox: Dropbox(9327) System Policy: deny(1) file-read-data /Volumes/com.apple.TimeMachine.localsnapshots/Backups.backupdb/Kenneth’s iMac/2019-07-01-063151/27" SSD

Violation:       System Policy: deny(1) file-read-data /Volumes/com.apple.TimeMachine.localsnapshots/Backups.backupdb/Kenneth’s iMac/2019-07-01-063151/27" SSD 

Process:         Dropbox [9327]

Path:            /Applications/Dropbox.app/Contents/MacOS/Dropbox

Load Address:    0x10c6fb000

Identifier:      com.getdropbox.dropbox

Version:         75.4.141 (75.4.141)

Code Type:       x86_64 (Native)

Parent Process:  launchd [1]

Responsible:     /Applications/Dropbox.app/Contents/MacOS/Dropbox [9327]

User ID:         501

 

Date/Time:       2019-07-01 06:31:52.349 MDT

OS Version:      Mac OS X 10.14.5 (18F132)

Report Version:  8

Apple says this should not happen.  Backups would no longer work.   Time Machine would start a backup and very soon into it just stop.  No errors or messages and Time Machine was slowing my computer down to where I couldn't hardly type do to large memory use.  I finally erased my drive and started over.  The drive is connected to Airport extreme.  Still getting this message put right now seems to be working again.  I also quit dropbox and then relogged in.  The message above is after doing all of this.

Highlighted

Re: Dropbox interferes with Time Machine

Dropboxer
Dropboxer
Hey @kenmac,
 
Would you mind if I reached out to your email address associated with your Community profile so that we can do a little more investigating through our Support channel? If you already have an open ticket then please let me know the ticket reference number (eg.#1234567) so that I can follow up there.
 
Let me know - Thanks!

Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Dropbox interferes with Time Machine

Explorer | Level 3

I'm sorry I have not responded.  Unable to until now.  Yes please use my email.  

Thanks

Highlighted

Re: Dropbox interferes with Time Machine

Explorer | Level 3

I forgot that I did start a ticket but had not heard back yet.  Catching up on emails and just saw email from Seth.  Will respond to it and one of you can go from there.  

#9426706

 

Highlighted

Re: Dropbox interferes with Time Machine

Dropboxer
Dropboxer
Thanks for that @kenmac! I’ve passed along your comments here to the agent handling your case on your open ticket. My colleague will be in touch soon with some more info about this.
 
Cheers!

Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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