Thanks for the screenshot @Chillosoph!
If the issue was caused due to incorrect permissions, the desktop app might need a little time to finish syncing any files it couldn't sync previously.
Do you still see no progress within the sync status?
If there has been no change, would you mind if I reached out to your email linked to your Community profile?
Keep me posted!
So we can look into some device specific info on this, I'd need to be in contact with the email address that's associated with your Dropbox account.
Okay, I've reached out to the email linked with your Community profile as this seems to be the one experiencing the issue.
Please just check your inbox when you have a moment and we can go from there.
Right now, I have well over 100,000 files on dropbox, using about 1.4 TB of the 3 TB available. My problem is, that almost everything gets synchronized, but just before the end the synchronization seems to stop and won't quite finish some tasks (see screenshot):
DSC_5139.jpg is being indexed
17 files are being uploaded
DSC_5139.jp is being downloaded
If I add or remove files, they will get synchronized, however, what is shown in the picture above will remain. I've restarted dropbox, restarted my PC, even disconnected dropbox and reconnected it again. Interestingly, after disconnecting my dropbox and reconnecting it, the problem remained, but the tasks left undone were different.
So now I've run out of ideas and would really appreciate some help to get that green tick back.
Hey @Cylon_X, I hope you're well today!
Can you just take a look at the steps I posted here to see if that does the trick?
You might need to give the app a short amount of time to apply the changes before you notice any change in the sync status.
Let me know how it goes!
I recently updated to a busniess account from a professional account and now it is trying to sync all of the files - was going fine but now it seems to be stuck and says its downloading 23 files (0.0kb/sec 2+ days) - I have tried to pause and restart the sync, restarted dropbox and even restarted the computer and it does the same thing. Please help! Thank you!
Hi there @Endlessimagery, I hope you're well today!
Can you just try the steps outlined here to see if that will allowing syncing to progress on your device?
These steps will fix any incorrect file permissions that might be preventing the app from being able to sync.
Just to note, if you happen to be using a Mac device instead, you'll need to hold down the Options/Alt key instead of the Space bar.
Let me know how it goes!
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